France Customer Service & Order Management Advisor (Remote)

Bel; Dardilly; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A major food industry player in Dardilly is looking for a Customer Service Advisor. This key role involves managing orders, supporting retail clients, and handling disputes. Candidates should have a relevant degree and at least 2 years of experience in supply chain or commercial departments. Proficiency in Excel and systems like SAP is required, along with strong communication skills. The position includes competitive benefits like health insurance and remote work options after three months.

Prestations

Fixed salary over 13 months

Profit-sharing / employee savings plan

Meal vouchers

Compensatory leave

Health and life insurance

Access to many benefits (gift cards, etc.)

Remote work options

50% coverage of public transport

Qualifications

• Degree focusing on commercial or supply chain (2- or 3-year degree).
• Minimum 2 years of experience in a supply chain/commercial department.
• Experience related to retail (Hypermarkets/Supermarkets).

Responsabilités

• Manage customer orders from entry to completion.
• Interface with external logistics provider for tracking deliveries.
• Handle client penalties and negotiate resolutions.
• Suggest process improvements for service quality.

Connaissances

Commercial acumen

Communication skills

Team spirit

Proficiency in Excel

Knowledge of SAP

Formation

Degree in commercial/supply chain

Outils

SAP

Description du poste

A major food industry player in Dardilly is looking for a Customer Service Advisor. This key role involves managing orders, supporting retail clients, and handling disputes. Candidates should have a relevant degree and at least 2 years of experience in supply chain or commercial departments. Proficiency in Excel and systems like SAP is required, along with strong communication skills. The position includes competitive benefits like health insurance and remote work options after three months.