Flexis - Flexis Services and Fleet Management Advisor for Germany H/F

Flexis; Lyon; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading mobility solutions company in Lyon seeks a Fleet and Services Manager. You will manage a portfolio of vehicles and ensure excellent service quality for German customers. Key responsibilities include optimizing vehicle usage and availability, analyzing customer needs, and coordinating with service teams. The ideal candidate should have over 10 years of experience in customer relations and project management in an international environment, along with strong analytical skills. This role offers competitive compensation and the chance to impact urban logistics.

Prestations

Competitive salary and benefits

Career development opportunities

Collaborative company culture

Qualifications

• At least 10 years of experience in a similar role.
• Proven experience in aftersales and BtoB environments.
• Experience in fleet management is an advantage.

Responsabilités

• Monitor and optimize customer energy consumption and vehicle use.
• Analyze and advise customers on actions to improve performance.
• Coordinate actions with customers and service partners.
• Provide performance reports to the customer.
• Handle customer complaints and implement corrective actions.

Connaissances

Customer relations oriented

Project management experience

Analytical skills

Goal and business result oriented

Experience with international cultures

Formation

Advanced education in a relevant field

Description du poste

Flexis - Flexis Services and Fleet Management Advisor for Germany H/F

• Full-time
• Department: Sales and Marketing

Flexis, formed from the Joint venture between Renault Group, Volvo Group and CMA/CGM in April 2024, is a European mobility solutions OEM based in France. Flexis designs, develops and manufactures a new generation of 100% electric commercial vans and provides fleet management solutions based on a Software Defined Vehicle (SDV) architecture.

The Start Of Production (SOP) of the first Flexis vehicles is planned in April 2026.

We will become the primary provider of electrified last mile delivery services through connected solutions and vehicles for our B2B partners and customers.

We are a team of diverse peers looking to create a future company which will grow to 140+ collaborators over the next six months across 3 launch markets.

We aim to rapidly reach a significant size with sales in excess of EUR 2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.

Being part of the Flexis team will offer you a strong opportunity to bring your passion, experience and startup mindset to move forward with a more sustainable environment.

The Fleet and Services Manager is responsible for ensuring, for a portfolio of vehicles and given services, the complete management of a fleet of vehicles on behalf of customers within the framework of a service contract established between the German customers and the Flexis customer operational center (center of experts that monitor vehicles, drivers, charging networks, maintenance schedules, and support on-the-ground customer performance).

You will be responsible to execute the services and fleet management for the customer and implement the organisation to activate the service within the customer facilities.

Indeed your main responsibilities may include :

• monitor proactively vehicle driving behaviors to optimize customer energy consumption and vehicle use (+ direct contribution to CO2 reduction)
• monitor proactively all repair and maintenance activities to optimize customer vehicle availability/uptime (and fleet utilization)
• Analyze and advise customers on identified actions
• Coordinate actions with the identified customer contact and with the service partners
• Responsible for carrying out actions and performance of the service (KPIs measurement & follow up)
• Provide monthly customer report (sales & operational teams) to share service performance and progress, engage customer in actions and follow up.
• Synchronise with sales team and suite leaders about customer feedbacks and new requests
• Ensure compliance between the contact content and the service execution
• Control service partners invoices are compliance with service orders and evaluate their service quality
• Handle customer complaints and propose corrective actions to be implemented.
• In a second step, he/she may need to develop his/her team to support new coming customers in the equivalent proactive service.

Key competence

• Customer relations oriented.
• Requires communication with leadership.
• Structured and well organized.
• Proven experience in project management and processes design
• Able to demonstrate successful aftersales experience and BtoB work experience.
• Demonstrating experience from working in or with international environment and Cultures
• Demonstrating ability to work collectively in a team; transversal and cross-functionally.
• Fleet management 1st experience is an advantage
• Goal and business result oriented
• Analytical skills

This employee is a recognized expert in Customer relationship and service mindset oriented, typically obtained through advanced education and work experience. this position requires at least 10 years of experience in equivalent position or even more relevant experience that could support him/her in this role.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing start-up environment.
• Career development and growth opportunities.
• Collaborative and inclusive company culture.
• The chance to make a significant impact on the future of urban logistics and sustainability.

You’re a driven and results-oriented individual with a passion for the customer satisfaction and service quality?
Would you like the entrepreneurial challenge of setting up a new customer experience from a blank canvas?