Field Application Engineer

CenoBots; Strasbourg; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An AI and Autonomous Driving Tech company in Strasbourg is seeking a Field Application Engineer. You will provide technical support to dealers and enhance customer satisfaction through tailored training and maintenance. The ideal candidate holds a Bachelor's degree in relevant fields, has experience in technical support, and is proficient in both French and Mandarin. This role involves traveling domestically and requires strong problem-solving abilities.

Qualifications

• Bachelor's degree or higher in relevant fields.
• Experience in after-sales or technical support is preferred.
• Proficiency in French and Mandarin is required.

Responsabilités

• Support dealers and service partners during machine deployment.
• Conduct product maintenance and technical upgrades for customers.
• Analyze after-sales issues and generate reports.

Connaissances

Problem-solving

Technical support

Hands-on capabilities

Customer satisfaction

Formation

Bachelor's degree in electronic engineering, microelectronics, computer science, automation

Outils

Linux

Description du poste

CenoBots ( www.cenobots.com ) is an AI and Autonomous Driving Tech company, dedicated to developing the next-generation robotic technologies that change people\'s lives for the better. CenoBots\' AI-enabled commercial cleaning robots have been widely used across the globe, including in US, UK, Germany, Denmark, Japan, Korea etc.

The founder of CenoBots brings deep expertise in AI and autonomous driving technologies. As the former head of Alibaba’s autonomous driving team, he spearheaded the successful development of multiple cutting-edge projects, earning widespread acclaim in the industry.

Beginning with AI-enabled commercial cleaning robots, our vision is to bring AGI robots to all walks of life and millions of households worldwide. As we rapidly expand our globally footprint, we are actively looking for professionals with entrepreneurial spirit to join our team.

Job Responsibilities

• Provide support to dealers and service partners in resolving software and hardware issues during machine deployment (software/electrical/algorithm functions, etc.).
• Conduct product maintenance, service, technical upgrades, and software version iterations for customers in the region to ensure stable equipment operation.
• Analyze, categorize, track, and generate analysis reports for robot after-sales issues.
• Track and rectify defects in functions on-site, conduct on-site testing, and provide feedback on test results.
• Assist regional managers in collecting after-sales issues, product improvement suggestions, and customer satisfaction assessments to drive enhancements in remote and intelligent operation tools, increase operational efficiency, reduce costs, and improve product functionality, usability, reliability, and maintainability.
• Collaborate with the sales team to deliver pre-sales and after-sales support in the region, assisting agents in product demonstrations, deployment, and training to ensure customer satisfaction.
• Train dealers and service partners, providing tailored training to enhance their after-sales service capabilities.

Job Requirements

• Bachelor\'s degree or higher in electronic engineering, microelectronics, computer science, automation, or related fields.
• After-sales/ technical support work experience is preferred.
• Proficiency in French and Mandarin.
• Strong hands-on capabilities and a deep understanding of mechanical electronics circuits; experience with Linux platforms is a plus.
• Diligent, responsible, ability to handle pressure, and adept at problem-solving.
• Willing to travel domestically

Field Application Engineer • Strasbourg, FR