English-Speaking Social Media Content Moderators

TP Infinity; Paris; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading digital business services firm is seeking a Customer Expert to manage customer inquiries and provide exceptional service. The ideal candidate has a strong command of English, empathy, and a proactive attitude. Join us in fostering diversity and innovation while making a positive impact in customer relations. This position offers a long-term contract with various employee benefits.

Prestations

Long-term contract

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Qualifications

• Must enjoy helping others and solving problems with a positive attitude.
• Proactive, responsible, and empathetic.

Responsabilités

• Manage and respond to customer inquiries across various channels.
• Provide exceptional customer service by being a good listener.
• Handle sensitive and confidential customer information with care.

Connaissances

Fluent English (90% and up)

Customer service skills

Empathy

Listening

Description du poste

You\'re the player we\'re missing on this TOP Team! We\'re looking for a Customer Expert. You will manage and respond to customer inquiries via different channels, providing exceptional customer service by being a good listener and addressing customer needs effectively. You must handle sensitive and confidential customer information with the utmost care while staying consistently informed about our client’s products, services, and promotions.

Responsibilities

• Keep every customer engaged with a direct and friendly touch.
• Boost the client\'s business by showcasing their products and services.
• Handle sensitive customer data with utmost care and confidentiality.

Requirements

• Has a 90% and up English level.
• Enjoys helping others and solving situations with a positive attitude.
• Is proactive, responsible, empathetic, and a good listener.

Benefits

• Long-term contract.
• Employee fund.
• Volunteer programs.
• Career plan.
• Life insurance coverage.

This Is What Sets Us Apart

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

Fonction

French Speaking Social Media Content Moderator in Lisbon w/ Relocation bonus