Dutch Speaking Customer Service Representative – Lisbon

Cross Border Talents; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service provider is seeking a Customer Service Representative to deliver exceptional support in Dutch. This on-site position offers a competitive base salary of 1,100 € per year over 14 months, with additional bonuses. Candidates must possess a C2 level in Dutch and have good English skills. Responsibilities include managing customer inquiries and ensuring satisfaction. Relocation support is available to assist in the transition process.

Prestations

Relocation support

Performance and complexity bonuses

Qualifications

• Mandatory C2 level in Dutch.
• Good communication skills in English.
• Customer-oriented and problem-solving mindset.

Responsabilités

• Handle customer inquiries in Dutch via phone, email, or chat.
• Resolve issues and provide accurate information.
• Document customer interactions as per internal procedures.

Connaissances

Dutch C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Availability for rotational shifts

Description du poste

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Hours

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch
• Provide accurate information and resolve issues in a timely manner
• Ensure high levels of customer satisfaction
• Document customer interactions according to internal procedures
• Collaborate with internal teams when needed

Requirements

• Dutch C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotational shifts

Contract & Compensation

• Base Salary: 1,100 € per year (paid over 14 months)
• Performance Bonus: 135 € per year (14 months)
• Complexity Bonus: 120 € per year (11 months)

Relocation Support

Relocation support is available. Full details will be shared in the next step of the process.