Dental - Call Center Representative (Work from Home in Michigan)

Advantage Health; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A healthcare organization is seeking a Dental - Call Center Representative. This role includes scheduling appointments, managing calls, and ensuring a positive patient experience. Candidates should have a minimum of 1 year in a dental office and customer service experience. Strong communication skills and familiarity with dental terminology are essential. This position is based in La Bruellie, France, and offers competitive wages, retirement savings options, and other benefits.

Prestations

Competitive Wages

403B Retirement Savings

Free Life Insurance

Free Short Term and Long Term Disability

Holiday Pay

Continuing Medical Education Allowance

Free Malpractice Insurance

Employee Assistance Program

Loan Repayment Program

Public Service Loan Forgiveness

Qualifications

• 1 year minimum in dental office experience.
• 1 year customer service and/or call center experience is required.

Responsabilités

• Schedule dental appointments for providers.
• Manage calls efficiently in a fast-paced environment.
• Provide a positive patient experience.
• Keep records of all conversations.

Connaissances

Basic familiarity with dental terminology

Excellent verbal and written communication skills

Strong organizational skills

Ability to work well with others

Working knowledge of Electronic Medical Records

Formation

High School Diploma or GED

Associates or Bachelor's Degree

Description du poste

Advantage Health is always looking for qualified, patient focused candidates that want to make a difference in the communities we serve.

What we offer –

• Competitive Wages
• 403B Retirement Savings
• Free Life Insurance
• Free Short Term and Long Term Disability
• Holiday Pay
• Continuing Medical Education Allowance for Clinicians
• Free Malpractice Insurance
• Employee Assistance Program
• National Health Service Corps Loan Repayment Program
• Public Service Loan Forgiveness

Search Job Title or Job Description

Position: Dental - Call Center Representative (Work from Home in Michigan)

Location: Detroit, MI

Job Id: 290-2021

# of Openings: 1

OVERVIEW: Under the direction of the Call Center Supervisor, is responsible for performing a variety of customer service and administrative tasks essential for managing the business aspects of the practice and ensuring a positive experience for patients and callers.

Duties, functions and responsibilities:

• Schedules dental appointments for providers utilizing the scheduling protocol
• Knowledgeable of dental offices' workflow and interaction with the Call Center
• Manages calls in a fast-paced environment and within established call timeframe
• Multitasks while conversing with patients and entering information into the system
• Informs patients by explaining procedures, post-operative instructions, and answers additional questions
• Understands the company's health/pharmacy services and can speak to advantages and overcome objections
• Keeps records of all conversations in electronic health records
• Answers questions related to patient insurance, co-payments, and sliding fee scale
• Confirms patient appointments via outbound calls, when needed
• Grows our business by identifying and increasing scheduled appointments and enrolling new patients
• Provides a positive patient experience
• Performs other duties as assigned

Knowledge, skills, and abilities:

• Basic familiarity with dental terminology
• The ability to meet and exceed performance goals
• Ability to work well with others
• Strong organizational skills to prioritize multiple tasks
• Must possess excellent verbal and written communication skills as well as excellent interpersonal skills
• Basic understanding of dental clinic processes and operations is required
• Working knowledge of Electronic Medical Records systems
• Education:
  • High School Diploma or GED required
  • Associates or Bachelors Degree is preferred
• Work Experience
  • Minimum 1 year in dental office experience
  • Minimum 1 year customer service and/or call center experience

Physical Requirements:

• Moderate exposure to adverse working conditions in performing certain activities
• Must be able to hear and speak clearly in order to communicate information to patients, staff, and other community members or visitors
• Vision adequate to read documents, a computer screen, clinic related documents and forms

Manual dexterity; the ability to lift up to 20 pounds independently; ability to sit, stand, walk, and bend

Mon, Tue, Thu, and Fri from 8:00 AM – 5:00 PM; Wed from 10:00 AM – 7:00 PM