Customer Support Specialist

Essence Coaching Group; Marseille; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading multinational company is seeking a dedicated Customer Support Representative fluent in French and English to join their team. You will handle inbound and outbound inquiries, troubleshoot technical issues, and assist customers with spare parts. The ideal candidate has excellent communication skills and a customer-first mindset, with 1-2 years of relevant experience. A competitive salary of 1700 EUR gross per month and the potential for hybrid work after 6 months are offered.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• At least 1-2 years of work experience in BPO or experience with US customers.
• Excellent communication skills in both French and English.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.

Connaissances

French C1

English C1

Customer-first mindset

Problem-solving ability

Attention to detail

Description du poste

Customer Support Representative - French English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting Were looking for a dedicated Customer Support Representative (French English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the worlds leading heavy equipment brands. What Youll Do Handle inbound and outbound requests via phone email chat and webform from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued. What You Bring French C1 English C1 (Both languages at an advanced level are required). Customer-first mindset and excellent communication skills. Strong problem-solving ability and attention to detail. At least 1-2 years of work experience in BPO or experience with US customers. Why Youll Love It Salary : 1700 EUR Gross per month. Access structured onboarding and ongoing skill development. Potential for a Hybrid work model after 6 months based on performance. Relocation assistance is available.

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type

Full Time

Experience

years

Vacancy

1