Customer Support Social Media & Advertising French speaker

AVEC Human Resources Services; Metz; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading support services provider is seeking a Customer Support Specialist fluent in French and English for on-site work in Lisbon. Join a dynamic team to enhance customer experience for a top social media platform. The ideal candidate will hold a C2-level in French, possess excellent communication skills, and have a valid EU work permit. The role includes providing assistance via multiple channels and troubleshooting issues. Benefits include a full relocation package and private health insurance from day one.

Prestations

Full relocation package

Shared company apartment

Stable employment with career growth

Initial paid training

Private health insurance

Annual return flight to home country

Free Portuguese language classes

Sports activities

Social events

Qualifications

• C2-level French (spoken and written).
• English B2 level.
• Excellent verbal and written communication skills.
• Valid EU work permit or Portuguese residency authorization.

Responsabilités

• Assist high-level clients across multiple channels (chat email phone).
• Support and expand the self-serve advertising base for digital marketing users.
• Provide pre- and post-sales assistance for online advertising tools.
• Help troubleshoot technical issues bugs and ad delivery errors.
• Communicate proactively with clients and offer solutions to improve campaign performance.
• Share customer insights and feedback with internal teams.
• Manage multiple tasks efficiently in a fast-paced environment.

Connaissances

Business Consulting

Anti Money Laundering

Health

Gynaecology & Obstetrics

Actuary

Description du poste

Customer Support for Social Media French Speaker

Location: Lisbon (on-site)

What to Expect

Join a motivated and dynamic support team and contribute to the success of one of the worlds most influential social media platforms. Your mission is to ensure an excellent customer experience while supporting business users.

Your Responsibilities

• Assist high-level clients across multiple channels (chat email phone).
• Support and expand the self-serve advertising base for digital marketing users.
• Provide pre- and post-sales assistance for online advertising tools.
• Help troubleshoot technical issues bugs and ad delivery errors.
• Communicate proactively with clients and offer solutions to improve campaign performance.
• Share customer insights and feedback with internal teams.
• Manage multiple tasks efficiently in a fast-paced environment.

Requirements

• C2-level French (spoken and written).
• English B2 level.
• Excellent verbal and written communication skills.
• Valid EU work permit or Portuguese residency authorization.

Benefits

• Full relocation package (flight reimbursement airport pick-up administrative support).
• Shared company apartment available for international candidates.
• Stable employment with clear career-growth opportunities.
• Initial paid training.
• Private health insurance from day one.
• Annual return flight to your home country (within Europe).
• Free Portuguese language classes sports activities and social events.

Key Skills

• Business Consulting
• Anti Money Laundering
• Health
• Gynaecology & Obstetrics
• Actuary

Employment Type : Full Time

Experience : years

Vacancy : 1