Customer Service Representative (Temporary)

Planet Pharma; Lyon; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global pharmaceutical leader in Lyon seeks a reliable individual for administrative support in a scientific environment. Responsibilities include coordinating on-site operations, managing visitor access, and ensuring compliance with safety procedures. Ideal candidates should have some lab experience, be customer service-oriented, fluent in French, and available to start immediately. This role is suitable for a junior professional enjoying structured work. A full driving license is required.

Qualifications

• Some experience or familiarity with a laboratory or technical environment.
• Previous customer service, coordination, or administrative experience.
• Fluent in French.
• Full, valid driving licence.
• Available to start immediately.
• Willing to set up as a freelancer.

Responsabilités

• Welcoming and escorting visitors and suppliers on-site.
• Coordinating access and ensuring required documentation is in place.
• Managing visitor records and associated administrative tasks.
• Supporting with document control and archiving.
• Assisting with general coordination of on-site activities.
• Ensuring compliance with health, safety and quality procedures.

Connaissances

Experience in a laboratory or technical environment

Customer service or administrative experience

Fluent in French

Organizational skills

Description du poste

One of our most exciting clients (global pharma leader) are currently looking for a reliable and organised individual to support on-site operations in a scientific / laboratory environment.

This role is mainly coordination and administrative support, working closely with external visitors and service providers to ensure site procedures are followed correctly.

Key Responsibilities

• Welcoming and escorting visitors and suppliers on-site
• Coordinating access and ensuring required documentation is in place
• Managing visitor records and associated administrative tasks
• Supporting with document control and archiving
• Assisting with general coordination of on-site activities
• Ensuring compliance with health, safety and quality procedures

Required Profile

• Some experience or familiarity with a laboratory or technical environment
• Previous customer service, coordination, or administrative experience
• Fluent in French
• Full, valid driving licence
• Available to start immediately
• Already set up, or willing to set up as a freelancer

This role would suit someone junior or early in their career who is comfortable in an on-site support position and enjoys structured, administrative work.

About Planet Pharma

Planet Pharma is an American parented Employment Business / Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.

Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including : Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion / belief, sexual orientation or age.