Customer service France

Natulim; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A customer-centric company in Paris is seeking a dynamic Customer Experience leader to drive customer support in the French market. This hybrid role emphasizes creating meaningful connections with customers and requires fluency in French, with a valuable understanding of Spanish. Responsibilities include managing customer inquiries across various platforms, developing scalable support systems, and collaborating with teams to improve customer satisfaction. Ideal candidates possess strong communication skills and a commitment to enhancing customer engagement.

Qualifications

• Fluent in French with strong written and oral communication skills.
• Experience in customer support roles is an asset.
• Ability to create effective support systems and strategies.

Responsabilités

• Serve as primary contact for customer inquiries via email, chat, and social platforms.
• Build scalable support systems to ensure prompt service.
• Track and report on customer feedback to inform improvements.
• Develop loyalty strategies through proactive outreach.
• Collaborate with teams to resolve order issues and enhance post-purchase experience.

Connaissances

Native French

Spanish

Strong written and oral skills

Efficiency and agile response

Description du poste

Role Overview

We’re looking for a dynamic, people‑first Customer Experience to lead our customer support efforts in the FRENCH MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections.

Must have

• Native french
• Spanish valuable
• Strong written and oral skills
• Efficiency and agile response

Key Responsibilities

Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.

Build scalable support systems (e.g. help desk, FAQs, auto‑replies) to ensure prompt and helpful service.

Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.

Develop loyalty and retention strategies through proactive customer outreach and problem‑solving.

Collaborate with operations and logistics teams to resolve order issues and improve post‑purchase experience.