Customer Service agent (f / m / d)

ITA Consulting GmbH; Saint-Herblain; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A logistics service provider in Saint-Herblain is seeking a Customer Service Agent. In this full-time role, you will support customers with their shipping needs through the LetMeShip platform. Responsibilities include providing solutions to customer issues, coordinating with logistics partners, and developing tailored quotes. Ideal candidates are passionate about customer relations and have experience in B2B, preferably within transport or logistics. The position offers a salary between €2000 and €2200 gross monthly, along with meal vouchers and health insurance.

Prestations

Meal vouchers

Company health insurance

Qualifications

• Passionate about customer relations with strong orientation towards meeting customer needs.
• Experience in B2B approaches; knowledge of transport/logistics is a major asset.
• Ability to argue effectively to reassure interlocutors.
• Prioritizes tasks efficiently.
• Comfortable communicating via phone and email.
• Collaborative team player with quick decision-making abilities.
• Proficient in the Mac environment and digital tools.
• Good level of English is a bonus.

Responsabilités

• Support customers in resolving shipping-related issues.
• Coordinate with logistics partners for shipment follow-up.
• Develop and write customized quotes for customers.
• Ensure excellent interdepartmental communication.

Connaissances

Customer relations

B2B approaches

Problem-solving

Effective communication

Mac environment proficiency

Digital tools knowledge

English proficiency

Description du poste

Your mission

We are looking for a Customer Service Agent (f / m / d) to join our customer service team.

Remuneration : between 2000 and 2200 gross per month

Monday to Friday

35-hour weekly

permanent contract

Your tasks

As part of the Customer Service team you will play a key role in the satisfaction and loyalty of our customers. You will be an essential point of contact to help our customers with their shipments made through our LetMeShip platform while ensuring smooth communication between our different departments.

Your Key Responsibilities

• Advice and assistance to customers : You will support our customers in solving their problems related to shipments by providing them with quick and appropriate solutions.
• Coordination with logistics partners : You collaborate with our partners customer services to ensure the follow-up and smooth running of shipments.
• Quote management : You will develop and write quotes tailored to the specific needs of each customer.
• Internal communication : You are responsible for excellent communication between the different departments in order to promote collaborative and efficient work.

What you need to succeed

You are a person who is passionate about customer relations and has a strong orientation towards meeting customer needs.

You have experience in the B2B approach in general and ideally knowledge of the transport or logistics sector would be a major asset.

You know how to argue effectively to convince and reassure your interlocutors.

You know how to prioritize the tasks entrusted to you

You are comfortable on the phone and writing professional emails.

You like to work in collaboration with your colleagues and are able to make quick and appropriate decisions independently.

You are proficient in the Mac environment and have a good knowledge of digital tools.

A good level of English is an added bonus.

Why ITA logistics group

LetMeShip is the first online multi-carrier shipping platform dedicated to professionals in Europe. Founded in Germany in 2000 our company has been a market leader for more than 20 years and continues its international expansion with subsidiaries in France Switzerland Austria the Netherlands Spain and Belgium. We offer a dynamic stimulating and caring work environment within a company on a human scale where the development of employees and customer satisfaction are at the heart of our priorities.

In addition to remuneration we also offer meal vouchers as well as an advantageous company health insurance plan.

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Full Time

Experience : years

Vacancy : 1