Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Dijon; À distance; EUR 13 000 - 16 000; Plein temps

Résumé du poste

A global recruitment agency is seeking a Bilingual Customer Experience Specialist proficient in French and English. This role involves engaging customers through various channels to ensure top-notch service delivery. Successful candidates will possess strong communication and multitasking skills. This opportunity includes relocation support to Portugal, a competitive salary, health insurance, and performance bonuses.

Prestations

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat) is a plus.
• Ability to tailor communication style to match brand guidelines.
• Positive attitude and professionalism in resolving escalations.

Responsabilités

• Provide top-notch service to customers across different channels.
• Help customers with orders, questions, and tech issues.
• Log cases and interactions accurately.

Connaissances

Fluent in French

Fluent in English

Excellent communication skills

Multitasking skills

Tech-savvy

Cool under pressure

Description du poste

Overview

Customer Experience Specialist (French & English) W/ Relocation to Portugal

About the job

Position: Bilingual Customer Experience Specialist (French & English) WITHRelocation to Portugal

Kickstart your international career in sunny Portugal!
Join a vibrant, supportive team in Lisbon or Porto and work with some of the worlds leading brands as a Bilingual Customer Experience Specialist. Whether youre looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

Whats in It for You?

Competitive Salary Earn 13,000 to 15,500 per year
Meal Allowance Enjoy delicious meals on us
Transport Allowance Get to work with ease
Health Insurance Coverage from Day 1, free after 6 months
Performance Bonuses Earn more based on your success
Relocation Support Well help you settle in smoothly

Your Day-to-Day

As a Customer Experience Specialist, youll be the first point of contact for customers across various channels—phone, email, chat, and social media. Your mission? Deliver top-notch service, solve problems, and leave customers feeling supported and valued.

You'll:

• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care
• ️ Experience in customer support (voice, email, or chat) is a big plus
• ️ Tech-savvy or have troubleshooting experience? Even better!
• ️ Excellent communication and multitasking skills
• ️ Cool under pressure, with a positive attitude
• ️ Fluent in French and English

Why Join Us?

Were not just offering a jobwere offering an adventure. Live and work in one of Europes most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!