Cruise Destination Specialist

Xperience Xscape Travels; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading travel company is seeking a Cruise Destination Specialist to support clients throughout their journey. This role involves prompt communication, itinerary management, and client follow-up to ensure satisfaction. The ideal candidate should be detail-oriented, organized, and possess excellent communication skills. This position offers the flexibility of remote work, along with travel perks and growth opportunities within the company.

Prestations

Remote freedom

Travel perks

Growth opportunities

Qualifications

• Strong communication skills necessary for client interactions.
• Experience in customer service, ideally in the travel sector.
• Organizational skills to manage multiple tasks efficiently.
• Willingness to learn new technologies and processes.
• A genuine passion for travel and helping clients.

Responsabilités

• Respond promptly to client inquiries via various channels.
• Assist clients with itinerary updates and special requests.
• Provide accurate travel requirement information.
• Conduct follow-ups to ensure client satisfaction.
• Address client concerns with empathy.

Connaissances

Excellent written and verbal communication

Customer service background

Organized and detail-oriented

Comfortable learning new tools

Passion for travel

Description du poste

Job Description :

As a Cruise Destination Specialist, you’ll support travelers through every stage of their journey. From helping them plan to keeping them informed, to ensuring their trip runs smoothly, you’ll be their trusted point of contact.

At Xperience Xscape Travels in the United States, we take pride in offering thoughtful, high-quality service that makes every client feel valued.

Key Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem‑solving skills.

Benefits

• Remote freedom — work anywhere with flexible hours.
• Travel perks, discounted rates, and insider access.
• Growth opportunities through training and team support.
• Join a mission‑driven team that loves creating memorable experiences.

What We’re Looking For

• Excellent written and verbal communication.
• Customer service background (travel experience is a plus).
• Organized, detail‑oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.