Client Support Apprentice

PayByPhone; Boulogne-Billancourt; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A payment solutions company is seeking a Client Support Apprentice in Boulogne-Billancourt. You will manage client requests, support technical tasks, and handle projects. Essential skills include being detail-oriented and proficient in Microsoft Office. The role offers hands-on training and a great team environment, with benefits including transport and meal vouchers.

Prestations

Great team environment

Salary recognition programs

LinkedIn Learning

Transport vouchers

Meal vouchers

Qualifications

• Ability to manage multiple projects.
• Understanding of escalation processes.
• Work well under pressure and have good organization skills.

Responsabilités

• Handle client operational requests.
• Support technical tasks such as tariff changes.
• Manage technical projects like rates migration.

Connaissances

Project management

Creative problem-solving

Teamwork

Detail-oriented

Proficiency in Microsoft Office

Formation

Degree holder

Outils

Confluence

Jira

Description du poste

Client Support Apprentice

Apply in Boulogne-Billancourt - PayByPhone
Type: Full time
Posted on: 25 Days Ago
Requisition ID: R06797

Your role

What you'll be doing

Corpay is looking to hire a Client Support Apprentice within our Corpay division. This role is part of our PayByPhone business in Boulogne-Billancourt, France.

You will handle client operational requests, support technical tasks such as tariff changes, and manage technical projects.

How We Work

This position requires onsite work. We will provide:

• Workspace in the office and home setup
• Company-issued equipment
• Hands-on training

Role Responsibilities

The responsibilities include:

Back Office Configuration

• Respond to BO configuration requests from the client ops team, including creating and maintaining Vendors, Client Calendars, Locations, Rates, and managing Tariff Changes and promotions.
• Manage third-party integrations.

Technical Ticket Management

• Create tickets for development and bug fixing related to Back Office and Rates Systems.
• Coordinate with Product Managers to prioritize tickets.

Process Documentation

• Document and update processes in Confluence.
• Create troubleshooting tools and training materials.
• Update CRM information.

Technical Projects

• Support projects like rates migration, new supplier integration.
• Manage communication with technical suppliers.

Additional Tasks

• Perform other tasks as assigned.
• Attend client meetings as needed.

Qualifications & Skills

Essential

• Ability to manage multiple projects.
• Logical, detail-oriented, and creative problem-solving skills.
• Understanding of escalation processes.
• Work well under pressure, good organization, and teamwork skills.
• Proficient in Microsoft Office.

Desirable

• Degree holder.
• Experience with Confluence, Jira, web technologies.
• Experience in parking or app-based industries.
• 1 year in technical projects.

Benefits & Perks

• Great team environment and salary.
• Recognition programs, LinkedIn Learning, transport and meal vouchers.

About Corpay

Corpay is a global leader in digital business payments, committed to innovation, diversity, and inclusion. We serve customers worldwide and foster a culture grounded in our core values: integrity, collaboration, innovation, execution, and people.

We are an Equal Opportunity Employer and support diversity in the workplace.