Bilingual IT Support Specialist (French & English)

Tata Consultancy Services France; Lille; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading IT services company in France is seeking a proactive IT Support Specialist fluent in French and English. The successful candidate will provide technical support for end-user computing and EPOS systems, conducting troubleshooting for various hardware and ensuring smooth operations. This role offers opportunities to collaborate with multiple teams and engage in retail store visits during rollout phases. Ideal candidates will possess strong problem-solving skills and have experience in IT support, all within a diverse and inclusive culture.

Prestations

Continuous training opportunities

Inclusive and collaborative company culture

Participation in high-impact projects

Qualifications

• Fluent in both written and spoken French and English.
• Experience in IT support or similar role required.
• Strong communication and problem-solving skills are essential.

Responsabilités

• Provide technical support for Point-of-Sale systems in French and English.
• Troubleshoot hardware peripherals including printers and scanners.
• Create and maintain build documentation and knowledge base articles.
• Participate in meetings to communicate issues and scenarios.
• Visit retail stores as required for setups or training.

Connaissances

Fluent in French and English

Proven experience in IT support

Strong problem-solving skills

Ability to work independently

Strong communication skills

Description du poste

Tata Consultancy Services is one of the largest service companies in the world. It employs more than 614,000 people in 55 countries, has over 100 service centers and generates a turnover of 26 billion euros.

TCS has been present in France for 28 years, where it has 1500 employees and has gradually accelerated its investments, ensuring double‑digit annual growth over the last 5 years. TCS France now works with 80 major clients in France of the CAC40 and SBF120.

Job Summary: Skilled and proactive IT Support Specialist fluent in both French and English to provide technical support and coordination for end‑user computing and EPOS systems. The role requires hands‑on troubleshooting, collaboration with multiple teams, and occasional store visits during rollout phases.

• Key Responsibilities: Provide technical support in both French and English for Windows OS 10/11 Point‑of‑Sale systems.
• Troubleshoot hardware peripherals including printers, scanners, PEDs, and cash drawers.
• Demonstrate strong hardware knowledge of bare metal devices, ports, and basic networking.
• Execute PC/Till build processes and ensure successful deployment.
• Coordinate effectively with:
• French customer stakeholders
• French Service Desk
• Computacenter technicians
• TCS EPOS Build & Engineering team at offshore India and UK
• OmniStore application team
• Create and maintain French‑language build documentation and knowledge base (KB) articles.
• Actively participate in internal and external meetings, providing clear communication on issues and scenarios.
• Visit retail stores as required during training room setups or pilot rollout phases.

• Key Skills: Fluent in French and English (spoken and written).
• Proven experience in IT support or similar technical roles.
• Strong problem‑solving and communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Desirable Skills: Experience handling POS machines.
• Familiarity with remote deployment tools (e.g., ManageEngine).
• Knowledge of touch screen configuration for colleague vs. customer‑facing screens.

Why join TCS:

• Join an international company and a leader in its field.
• Thrive in a multicultural environment with diverse and high‑impact projects.
• Develop your skills through continuous training.
• Benefit from an inclusive and collaborative company culture.
• Participate in innovative projects that are transforming the future.

The recruitment process:

• An initial meeting with our HR team.
• A technical interview to assess your skills.
• A final interview with an operational manager.
• And then, welcome to TCS!

"At TCS, diversity is an asset and inclusion is a daily commitment. We cultivate an environment where every talent, regardless of their background or experience, can express themselves, grow, and fully contribute to our collective success."