Assistant Manager

Planet Fitness Franchising, LLC; Albertville; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading fitness franchise in Albertville, France, is seeking an Assistant Manager to oversee daily club operations and ensure a Judgment Free member experience. Responsibilities include managing schedules, training staff, and providing excellent customer service. The ideal candidate has strong leadership skills and a high school diploma. Join a dynamic team at Planet Fitness and make a difference in the community.

Qualifications

• One year of customer service experience preferred.
• High school diploma or GED required.
• Must be 18 years or older.
• CPR certification required.

Responsabilités

• Assist Club Manager in creating staffing schedules.
• Lead by example and maintain accountability for direct reports.
• Assist in training and development of staff.
• Respond to member questions and concerns in a timely manner.

Connaissances

Customer service experience

Leadership skills

Diplomacy

CPR certification

Formation

High school diploma or GED

Description du poste

Overview

The Assistant Manager is responsible for managing day-to-day club operations, ensuring that performance and objectives are met to provide a Judgment Free member experience. Assists in hiring, firing, and training, leads the team with a focus on employee development, and helps ensure a financially successful club. Regularly directs front desk personnel.

Reports to: Club Manager

Responsibilities

• Assist Club Manager in creating staffing schedules to ensure all shifts are regularly covered.
• Lead by example and maintain accountability for direct reports by training and coaching staff to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparation of all HR-related forms in a timely manner.
• Work with Club Manager to resolve employee issues or concerns professionally.
• Provide backup support for any employee who is absent.
• Uphold the integrity and security of staff files and sensitive company documents.
• Be a brand ambassador by leading a Judgment Free lifestyle.
• Assist in the training and development of staff, including day-to-day coaching.
• Assist in pre-screening, hiring, onboarding, and recruiting.
• Greet members and guests, provide exceptional customer service, and make them feel welcomed.
• Answer phones professionally and assist callers.
• Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Handle beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Uphold facility rules and policies.
• Weekly detailing of tanning beds/acrylics/vents.
• Weekly counting and tracking of inventory.
• Run necessary reports daily.
• Lead by example and maintain consistent accountability; communicate effectively between all staff members.

Member Accounts

• Utilize Datatrak to update barcodes, address changes, and billing or payment questions.
• Properly submit refund proposals.
• Create new memberships.
• Uphold integrity and security of member documents and sensitive information at all times.

Club Cleanliness and Maintenance

• Keep front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep, and regular cleaning of equipment and tanning units.
• Ensure restrooms are clean, stocked, and clutter-free by following a routine cleaning schedule.
• Complete daily and weekly cleaning responsibilities accurately.
• Oversee worker safety and report repairs to the Director of Operations and maintenance technician promptly.

Qualifications/Skills

• One year of customer service experience preferred.
• High school diploma or GED required.
• Must be 18 years or older.
• CPR certification required.
• Exceptional leadership and diplomacy skills.
• Represent PFMW core values of respect, passion, family, teamwork, fun, trust, and loyalty.
• Willing to travel for training and supporting other locations occasionally.
• May require overtime, weekends, evenings, and holidays; must be flexible.

Physical Demands

• Continual standing and walking during shifts.
• Continual speaking in person or on the phone during shift.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must avoid placing themselves under any equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Club

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. Planet Fitness is a large, fast-growing franchisor and operator of fitness centers. We seek top talent to cultivate the Judgment Free Zone and shape the future of our brand. With locations across the U.S. and internationally, there are opportunities to join our team.

Our member mission says it best: our product is a tool to help members feel inspired and motivated. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Bring your mojo to the Judgment Free Zone and enjoy making a difference with Planet Fitness.

Apply and Find Your Fit

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Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. Each franchisee is responsible for compliance with local, state, and federal laws.