Account Manager

Lloyd Morgan China; Nantes; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic international company in Nantes is seeking an Account Manager to oversee the end-to-end order fulfillment process. You will collaborate closely with internal teams to drive client order profitability and foster long-term relationships. The ideal candidate is fluent in English and French, has a Bachelor's degree in a relevant field, and possesses over 3 years of experience in B2B account management, preferably in the beauty industry. Join us to maximize revenue growth and client satisfaction.

Qualifications

• Fluent in English and French (written / spoken).
• Chinese proficiency is a plus. Additional languages (German / Italian) advantageous.
• 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry.

Responsabilités

• Oversee the end-to-end order fulfillment process for clients.
• Review and process client orders, coordinating with teams to schedule deliveries.
• Conduct regular check-ins to assess product performance and gather feedback.

Connaissances

Exceptional communication and stakeholder management

Data-driven decision-making and analytical agility

Results-oriented with resilience in fast-paced environments

Detail-focused with risk management acumen

Formation

Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / crosssell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language: Fluent in English and French (written / spoken).
• Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education: Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience: 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).

Skills

• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.