puestos de Teleoperadora en United States
Senior customer service agent - spanish speaking
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Senior customer service agent - spanish speaking
Descripción de la vacante
A leading luxury fashion brand in Madrid is searching for an experienced retail professional to deliver exceptional customer experiences. Key responsibilities include assisting clients, achieving store goals, and demonstrating expertise in fashion and luxury. Successful candidates will possess a passion for fashion, strong communication skills, and a team-oriented attitude. Fluency in Spanish and English is essential, with an additional language being advantageous.
Formación
- Experience in a similar role within fashion retail companies.
- Fluent in Spanish and English; knowledge of another language is a plus.
Responsabilidades
- Provide exceptional customer service experience.
- Discuss fashion trends and advise clients.
- Ensure the achievement of store goals.
Conocimientos
Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
Assist customers accordingly with Etro selling ceremony
Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
Ensure the achievement of the Store goals, enhancing and developing the business
Build and strengthen relationships with customers by developing CRM strategies
Establish good group dynamics, through efficient communication
Contribute to manage the visual display of the products in accordance with Etro visual guidelines
Help ensuring the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Etro standards and policies.
Deep passion for fashion and luxury
Experience in a similar role within fashion retail companies
Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
Ability to adapt to different customers
Team-playing attitude
Strong communication skills
Ability to work in a dynamic environment
Fluent in Spanish and English. Another language is a plus
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.