Customer Experience Specialist

careerxtra; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic company in Spain is seeking a full-time professional to optimize workflows and enhance customer experience. Responsibilities include mapping processes, developing knowledge base content, and managing data for compliance goals. Ideal candidates should be fluent in English and have a solid background in customer experience. Perks include competitive salary, health insurance, and career development opportunities. Join a supportive workplace that values creativity and teamwork.

Servicios

Competitive base salary

Private Spanish health insurance

Free daily breakfast and lunch

Free Spanish classes

Career development programs

Fun team events

Responsabilidades

• Map and document workflows to improve operational and compliance processes.
• Develop and maintain knowledge base content for internal and external users.
• Create standardized templates and automated responses to boost efficiency.
• Define performance metrics and deliver regular reports and insights.
• Prepare engaging presentations and materials for diverse audiences.
• Manage and organize data to support compliance and customer experience goals.
• Facilitate onboarding and knowledge-sharing activities for new team members.

Conocimientos

Professionally fluent English (C1 level)

Background in customer experience and compliance

Ability to optimize workflows

Tech-savvy with automation tools

Analytical mindset

Strong communication skills

Excellent project management

Descripción del empleo

Location: Valencia, Spain

Employment Type: Full-time

What You’ll Do

• Map and document workflows to improve operational and compliance processes.
• Develop and maintain knowledge base content for internal and external users.
• Create standardized templates and automated responses to boost efficiency.
• Define performance metrics and deliver regular reports and insights.
• Prepare engaging presentations and materials for diverse audiences.
• Manage and organize data to support compliance and customer experience goals.
• Facilitate onboarding and knowledge-sharing activities for new team members.

What You Bring

• Professionally fluent English (C1 level).
• Background in customer experience and compliance (KYC/AML knowledge a plus).
• Proven ability to optimize workflows and produce clear documentation.
• Tech-savvy with automation tools, templates, and cloud-based platforms.
• Analytical mindset with experience defining metrics and interpreting data.
• Strong communication skills with experience creating FAQs or customer materials.
• Excellent project management and onboarding experience.

Why You’ll Love Working With Us

• Competitive base salary with excellent growth potential.
• Private Spanish health insurance.
• Free daily breakfast and lunch at the office.
• Free Spanish classes to help you integrate and thrive.
• Supportive, dynamic workplace with a friendly, international atmosphere.
• Career development programs and clear progression paths.
• Fun team events, social activities, and regular boot camps.

Join a company that celebrates creativity, teamwork, and innovation and where your ideas truly make an impact.