Customer Service Representative

AkzoNobel; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading coatings company in Barcelona seeks a Customer Service Representative to support its Spanish Yacht coatings business. The role involves coordinating sales activities, managing orders, and providing customer support. Candidates should have 3-4 years of customer service experience, be proficient in Spanish and English, and preferably have experience in an export business. The position offers a hybrid work model and various employee benefits.

Servicios

Hybrid teleworking modality

Dining room benefits

Flexible remuneration

Free parking

Professional development

Access to training platform

Sports facilities on site

Formación

• 3-4 years of experience in customer service or client-facing roles.
• Proficient in both Spanish and English; Italian is a plus.
• Experience in an export business is preferable.

Responsabilidades

• Coordinate internal sales activities.
• Serve as the first contact for customer orders and queries.
• Process orders using the SAP system.
• Resolve customer order questions and issues.

Conocimientos

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Relationship building

Attention to detail

Herramientas

SAP

MS Office

Descripción del empleo

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

For more information please visit www.akzonobel.com

© 2024 Akzo Nobel N.V. All rights reserved.

Customer Service Representative

About the role

Join AkzoNobel, a global leader in coatings operating in over 150 countries, as a Customer Service Representative supporting our Spanish Yacht coatings business.

• Coordinate internal sales activities
• Serve as the first point of contact for customers regarding orders, quotations, and queries
• Process orders promptly using our SAP system
• Manage invoice and credit control procedures
• Resolve customer order questions and issues
• Build product and customer knowledge to identify solutions for customer needs
• Update and maintain accurate records
• Work safely and efficiently

About you

• 3 - 4 years previous experience in a customer service department or similar client-facing role
• Experience in an export business
• Proficiency in MS Office and knowledge of SAP
• High level of Spanish and English (Italian is a plus)
• Excellent communication and interpersonal skills
• Strong relationship‑building abilities
• Organisational skills and attention to detail
• Commitment to supporting colleagues and maintaining high standards

What we offer

• Hybrid teleworking modality.
• Dining room benefits.
• Join a growing multinational company.
• Stable project.
• Flexible remuneration.
• Free parking.
• Professional and personal development in a dynamic environment.
• Access to training platform.
• Paddle tennis and football court free to use on site.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID:50631