Norwegian speaking Customer Support Representative for Malaga office

The lemon Consulting; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A consulting firm in Málaga is seeking a Customer Support Representative. The role requires fluency in Norwegian and English, with excellent communication skills. Candidates should be resourceful and stress resilient, capable of handling customer queries efficiently. Prior experience in customer service or the banking sector is a plus. The position offers an excellent remuneration package and a dynamic team environment, with working hours from 08:00 to 16:00 from Monday to Thursday, and 09:00 to 16:00 on Friday.

Servicios

Excellent remuneration package

23 working days of paid annual leave

Guidance and tools to reach career potential

Formación

• Prior working experience in customer service/support is considered as an advantage.
• Previous experience from the banking sector is considered as an advantage.
• Candidates must have a clean credit record.

Responsabilidades

• Handle incoming contact from customers via phone and mail.
• Assist customers and resolve complaints promptly.
• Be the first point of contact for customer queries.

Conocimientos

Native/fluent in Norwegian (C1)

Fluent in English (B2)

Excellent communication skills

Resourceful and stress resilient

Understanding of economics and numbers

Fast learner with IT systems

Descripción del empleo

Position: Customer Support Representative

Location: Malaga, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

• Handle incoming contact from customers via phone and mail
• Assist customers and deal with customer complaints promptly and effectively
• Be the first point of contact - resolve customer queries and related requests
• Ensure clients receive the highest level of service at any moment given

REQUIREMENTS

• Native/fluent in Norwegian (C1), both oral and written. Fluent in English (at least B2 level)
• Prior working experience in customer service/support is considered as an advantage
• Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Understanding of economics and numbers
• Fast learner who easily adapts to new IT systems and tools
• Able to work independently, while being a team player at the same time
• Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach career potential