Danish Speaking Junior Customer Support Representative

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading talent sourcing firm in Barcelona is seeking a Customer Support Agent. You will respond to inquiries via phone, email, and chat, assist customers with products, and maintain accurate records. Ideal candidates are native Danish speakers with advanced English skills and a strong focus on problem-solving. This full-time position offers a fixed schedule and opportunities to evolve from a temporary to a permanent contract with attractive benefits and multicultural environment.

Servicios

Feel Good program with Spanish lessons

Free private health insurance after permanent contract

Flexible remuneration options post-probation

Free coffee and weekly fruit

Modern office space

3 weeks of initial training

Formación

• Experience within customer service or contact center environments is valued.
• Availability to work from the office and home within 100km from the office.
• User-friendly PC skills and problem-solving capabilities.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Assist with product-related questions and technical support.
• Maintain accurate records of customer interactions.

Conocimientos

Native Danish speaker

Advanced English proficiency

Excellent communication skills

Problem-solving mentality

PC skills including Office 365

Interpersonal skills

Descripción del empleo

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Requirements:

• Native Danish speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset to tackle challenging customer issues.
• Goal-oriented work approach.
• Open-minded to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience within customer service or contact center environments is valued.
• Availability to work from the office and from home (within 100km from the office).

Contract Details:

• 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory).
• Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.
• Holidays: 27 working days per year.

Benefits:

• Feel Good program: Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more.
• Free private health insurance upon getting a permanent contract.
• Flexible remuneration options for nursery school and transport after the probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee every day and free fruit once a week.
• Be part of an exciting, industry-leading department with opportunities for career growth.
• 3 weeks of initial training and continued personal coaching.