Workplace Solutions - Customer Service Analyst

JPMorganChase; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading financial services firm in Barcelona seeks a Customer Service Analyst to provide exceptional client service via email and phone. You'll engage with clients, resolve queries, and train users. Fluency in Swedish or Norwegian is essential, along with strong problem-solving skills. This full-time role involves maintaining high levels of discretion and delivering continuous improvement in service quality.

Formación

• Excellent telephone and email etiquette skills.
• High degree of discretion and judgement required.
• Passionate about learning and continuous improvement.

Responsabilidades

• Provide customer service via email and phone.
• Escalate unresolved issues to support teams.
• Maintain contact with customers throughout the ticket life cycle.
• Identify areas for improvement in the Service Desk function.

Conocimientos

Excellent Customer Service skills

Strong problem solving skills

Client focus interpersonal skills

Proactivity and Continuous Improvement mindset

Fluency in Swedish or Norwegian

Fluency in Spanish, Italian, French, Finnish, or Polish

Educación

University degree in Economics or Finance

Descripción del empleo

Description

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Provide excellent customer service via email and phone at 1stand 2ndlevel response
• Escalate unresolved issues to 2ndand 3rdline support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations Payments Settlement Trading IT Product Design Sales etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintaining contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications Capabilities and Skills

• Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
• Strong problem solving skills.
• Client focus interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.
• Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications Capabilities and Skills

• University degree in Economics Finance or equivalent work experience desired.
• Experience in Customer Service role preferably in the Financial Services or Software industry.

Experience with Contact Center solutions

• Fluency in one of the following languages : Spanish Italian French Finnish or Polish
• Other languages are also advantageous with examples including Czech German or Arabic.

Required Experience

IC

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1