Wholesale Customer Ops Specialist – Remote & Flexible

AWWG; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global retail fashion group is seeking a Customer Operations Specialist in Madrid. In this role, you will manage the order to cash process for B2B customers across Europe, ensuring seamless communication and support. Key responsibilities include order management, customer data maintenance, and claims resolution. Ideal candidates have experience in customer operations, proficiency in English, Excel, and SAP. The position offers a flexible working environment and excellent benefits.

Servicios

Great international working environment

Home office option

Flexible working hours

Flexible benefits

Gympass

Formación

• At least one year of experience in a similar role.
• Advanced level of English is required.
• Good level of Excel and SAP knowledge.

Responsabilidades

• Help initiate and monitor new customer creations and amendments.
• Assist in raising Sales Orders and monitor their dispatch.
• Ensure return orders are accurately raised according to conditions.
• Support creation of reports to identify trends and performance.
• Collect and resolve claims from wholesale customers.

Conocimientos

Customer Master Data Management

Order Management

Returns Management

Reporting skills

Claims management

Advanced English

Excel proficiency

SAP knowledge

Descripción del empleo

A global retail fashion group is seeking a Customer Operations Specialist in Madrid. In this role, you will manage the order to cash process for B2B customers across Europe, ensuring seamless communication and support. Key responsibilities include order management, customer data maintenance, and claims resolution. Ideal candidates have experience in customer operations, proficiency in English, Excel, and SAP. The position offers a flexible working environment and excellent benefits.