VIP MANAGER

Blue Bull Tech; San Roque; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading iGaming company based in Southern Spain is seeking an experienced VIP Manager to enhance relationships with high-value players. This role involves developing VIP strategies, managing communications, and utilizing player data for personalized experiences. Ideal candidates have strong account management background with excellent communication skills and are comfortable using CRM tools. Join a fast-growing team that values creativity and offers a vibrant work environment.

Servicios

Private healthcare

Team events

Creative freedom

Stunning office location

Formación

• 3+ years of experience in VIP or Account Management in iGaming or luxury customer service.
• Strong understanding of player behaviour metrics like LTV and retention rates.
• Willing to travel occasionally for events.

Responsabilidades

• Own the VIP Strategy for onboarding and retention.
• Serve as primary contact for VIP players via various communication channels.
• Use player data to offer personalized promotions.

Conocimientos

Communication skills in Spanish

VIP or Account Management experience

Stakeholder engagement

Data-driven insights

Emotional intelligence

CRM tools proficiency

Descripción del empleo

Your mission

We are on the lookout for an experienced, people-centric VIP Manager to lead the way in building and maintaining strong, lasting relationships with our most valued players. Your mission will be to be the face of the brand for high-value customers, offering a tailored, white-glove service that increases loyalty, drives lifetime value (LTV), and enhances the overall player experience.

What We’re Looking For

3+ years of experience in VIP or Account Management in iGaming, online entertainment, or luxury customer service.

Strong understanding of player behaviour and KPIs like LTV, ARPU, CLV, retention rates, etc.

Excellent communication skills in Spanish (English and / or Portuguese is a plus).

Natural relationship-builder with emotional intelligence and a commercial mindset.

Comfortable with CRM tools, segmentation, and campaign analysis.

Self-driven, strategic thinker with a "player-first" approach.

Willing to travel occasionally for events or player meetups (if applicable).

Your profile

• Own the VIP Strategy – Build and manage the full VIP program from onboarding to retention and reactivation, tailored to LATAM and global markets.
• Relationship Management – Serve as the primary contact for VIP players, engaging via chat, phone, email, and events.
• Data-Driven Personalisation – Use player data and insights (LTV, ARPU, activity patterns) to offer personalised promotions and rewards.
• Retention & Reactivation – Proactively manage churn and drive reactivation through timely outreach and player-first service.
• Cross-Team Collaboration – Work closely with CRM, Product, Compliance, and Customer Support to align experiences and messaging.
• VIP Campaigns & Events – Plan exclusive events (online and offline), personalised gifts, and promotions to delight our top-tier players.
• Feedback Loop – Act as the voice of the customer, sharing insights and suggestions to improve our product and player journey.

Why work with us?

• Be part of an exciting scale-up environment
• Flat structure with fast decision-making
• Creative freedom and responsibility from day one
• Office in a stunning location near the coast
• Team events, private healthcare, and well-being perks
• Work with passionate industry leaders on ambitious projects

About us

Who is Blue Bull Tech?

Blue Bull Technology is a bold, fast-growing iGaming and digital marketing venture based in Southern Spain, with a strong and expanding presence across LATAM markets.

We Combine

• Data-driven strategy
• Creative storytelling
• Performance technology
• ...to drive player engagement and business growth.

Our Vision

To become the leading digital force in iGaming and customer acquisition, known for fearless creativity and measurable results.

Our Mission

To engage, retain, and excite players with personalised, innovative campaigns that make every experience count.

What We Do

• Managed Services
• LatAm-first
• Global-ready
• Fully Platform Agnostic

Our Core Services

• 360° Marketing Management : From strategy to execution : digital, affiliate, retention, and cross-channel campaigns.
• Acquisition & CRM : Campaign setup, journey automation, customer segmentation, and email / SMS marketing.
• Promotions & Campaigns : Custom calendars, daily / weekly / monthly promos, cash-back, and tournaments.
• Social Media & Content : Multilingual calendars, creative design, community engagement, and influencer outreach.
• Casino & Sportsbook Operations : Game releases, odds management, lobby curation, bonus setup, and player segmentation.
• Front-End & Web Management : UX optimisation, landing page creation, banner design, SEO, and real-time site updates.

Whether you’re scaling fast or need expert backup, Blue Bull Tech delivers agile, bold, and battle-tested solutions that help you grow.

Watch Us in Action