TUI Hotel Rep | German or Dutch Speaking | Local Residents

TUI Cruises GmbH; Cala Millor; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading travel company in Mallorca is seeking motivated individuals for the role of Hotel Rep. This position involves creating memorable experiences for guests, engaging with them to understand needs, and effectively promoting tailored recommendations. Ideal candidates are fluent in German or Dutch, as well as English, and are passionate about customer satisfaction. The role offers a competitive salary starting at €1933 gross/month, plus commission opportunities and benefits including holiday days and training.

Servicios

Training days paid

Discounted private health insurance

Company iPad and uniform

22 holiday days plus extras

Formación

• Fluent in German or Dutch plus English.
• Dedicated to customer satisfaction and creating memorable experiences.
• Ability to adjust communication style based on the audience.

Responsabilidades

• Engage with guests and identify their needs.
• Promote and sell experiences tailored to guests’ preferences.
• Handle challenges effectively to maintain guest satisfaction.

Conocimientos

Customer service

Sales ability

Communication

Problem-solving

Motivation

Descripción del empleo

Calling all tourism pros based in Mallorca!

We are seeking digital experienced and helpful individuals like you to join our diverse team of Hotel Reps. If you have the right to work in Spain and speak German or Dutch plus English, then keep on reading!

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at 1933€ gross/month, and your earned commission on top. For TUI Hotel Reps, an average commission potential starting from 200€ - 600€ per month with no upper limit.The more you sell, the more you earn.
• A company iPad & uniform are of course standard.
• Work week of 39 hours with minimum 1.5 days off.
• 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
• Discounts and multiple offers with TUI Club De Benefits.
• Option to obtain a discounted private health insurance.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB

• Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations. Promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue.
• Be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and service updates, as well as guest feedback. Celebrate successes in meeting sales targets, solving problems, and providing great service.

ABOUT YOU

• Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• A highly motivated, target-driven person with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience.
• Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalated.
• Communicate clearly and effectively. Able to adjust style to fit the situation, keep interactions positive, and comfortable to present in front of an audience.
• Hold a driving license and fully conversational in German or Dutch plus English. Additional languages would be a great asset.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.