Travel Customer Care Manager — Iberia & Northern Europe

BizAway; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading travel tech company in Barcelona is seeking an experienced Customer Care Manager to lead their support team for the Iberian Market. The ideal candidate will implement customer care strategies, ensure service excellence, and manage a multi-channel service environment. You should have at least 3-5 years of experience in B2B travel, be results-oriented, and possess excellent communication skills. This role offers competitive compensation and a hybrid working model.

Servicios

Attractive Compensation

Equity in the Company

Flexible working policy

Free coffee and drinks

Formación

• 3-5 years of experience in Customer Care or Service Operations management in B2B travel.
• Proven leadership and team management abilities.
• Excellent communication and problem-solving skills.

Responsabilidades

• Lead and develop the Customer Care team.
• Define and implement operational processes.
• Monitor and analyze customer satisfaction metrics.
• Collaborate with Sales and Product teams.
• Handle complex requests and complaints.

Conocimientos

Team Management

Customer Care Strategies

Data Analysis

Soft Skills

English (C1/C2)

Italian (C1/C2)

Educación

Experience in B2B travel sector

Herramientas

Zendesk

Global Distribution Systems (GDS)

Descripción del empleo

A leading travel tech company in Barcelona is seeking an experienced Customer Care Manager to lead their support team for the Iberian Market. The ideal candidate will implement customer care strategies, ensure service excellence, and manage a multi-channel service environment. You should have at least 3-5 years of experience in B2B travel, be results-oriented, and possess excellent communication skills. This role offers competitive compensation and a hybrid working model.