Trainee IT Service Management

JR Spain; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Trainee in IT Service Management in Barcelona, providing an excellent opportunity to gain hands-on experience. The role involves supporting the implementation of an IT Service Management framework, understanding processes in ServiceNow, and assisting with performance monitoring. Ideal candidates are students of Information Technology or related fields with skills in Microsoft Office, and possess strong analytical, organizational, and communication abilities.

Formación

• Must be a student in IT, Economics, or a similar field.
• Good knowledge of Microsoft Office applications.
• Basic understanding of ITIL processes.

Responsabilidades

• Understand processes applied in ServiceNow.
• Improve and document Service Management Governance Manuals.
• Set up performance indicators for monitoring and managing systems.

Conocimientos

Microsoft Office

Analytical skills

Communication skills

Organizational skills

Educación

Student in Information Technology, Economics, ADE or similar

Descripción del empleo

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Trainee IT Service Management, barcelona

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Client:

Werfen

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

79516697671132774432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Job Summary

Werfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has implemented an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management have been introduced following industry best practices (ITIL), policies and procedures. Now the team has started to work on the next phases of the ServiceNow roadmap.

Key Accountabilities

As a trainee you can join this exciting journey by supporting the team by:

• Understand how the processes are applied in ServiceNow
• Improving Service Management Governance Manuals by enhancing and documenting processes
• Support in setting up key performance indicators and metrics for monitoring, measuring and managing the performance of systems and services
• Support the team in organizational change management activities

Networking/Key relationships

• Leadership team of Global Technologies and Services
• PMO
• Diverse stakeholders from IT team

Minimum Knowledge & Experience required for the position:

• Student in the area of Information Technology, Economics, ADE or similar
• Good knowledge of Microsoft Office (Excel, Powerpoint, Word)
• Basic understanding of ITIL

Skills & Capabilities:

• Ability to work independently and take decisions in alignment with project team
• Good communication and organizational skills
• Being analytical, organized and collaborative
• Fluent English is mandatory

No

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Building Partnerships

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.