Technical Support Engineer for Motion Control

Novanta; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology firm in Barcelona is seeking a Technical Support Engineer to provide technical guidance and support to customers. This role involves assisting in product implementation, training staff and partners, and creating documentation. The ideal candidate will have a B.S. in Engineering, at least 1 year of experience in technical support, and strong English and Spanish skills.

Formación

• 1+ years of experience in design engineering, applications engineering, technical support, or customer service.
• High level of English and Spanish language proficiency.
• Ability to communicate technical information to non-technical audiences.

Responsabilidades

• Provide technical support to customers to accelerate implementation.
• Support customers via ticketing platform and over email.
• Provide technical training to colleagues, distributors, and partners.

Conocimientos

Technical communication

Customer focus

Team collaboration

Educación

B.S. in Engineering (Electronics/Telecommunication/Industrial)

Descripción del empleo

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

This position is part of Novanta’s Celera Motion business unit. Derived from the Latin word “celer” for quick and swift, the name Celera reflects our commitment to delivering motion control solutions that accelerate our customers’ ability to deliver innovative solutions to their markets. Celera Motion’s cohesive vision, superior technologies, consultative team approach and best-in-class reliability make us trusted partners in solving the most challenging motion control problems. Celera Motion’s precision component and subsystem solutions solve application-specific challenges for technology-driven original equipment manufacturers from a range of markets

We are growing and are looking for a skilled and enthusiastic Technical Support Engineer to join our high-performance team and become adviser to our customers and provide support to our sales, marketing and product management teams.

The successful candidate will be a key contributor in understanding our products and technology and how our customers apply them in their motion control systems. You will also create essential application content, providing materials that delight customers and ensure long-term product line growth and success.

You'll assist customers in understanding technical product capabilities and finding the best fit for their needs.

Primary Responsibilities

• Provide technical support to our customers to accelerate implementation and accelerate time to market.
• Support our customers through our customer service ticketing platform and over email.
• Provide in-depth technical training to Novanta colleagues, distributors, partners and customers.
• Benchmark our best-selling products against the competition to identify specific points of differentiation.
• Document key customer applications in great detail to validate our portfolio value proposition and to refine market needs.
• Develop and improve documentation for product manuals and technical articles to expedite system commissioning.

Required Experience, Education, Skills and Competencies

• Possess a B.S. in one or more engineering disciplines and prior experience in technical support or customer service. (B.S. in Electronics/Telecommunication/Industrial Engineering or any related engineering studies)
• 1+ years of experience in design engineering, applications engineering, technical support, or customer service, ideally within the field of motion control. Be able to communicate technical information to non-technical customers, partners and internal colleagues.
• Be results-driven and customer-focused, self-motivated and able to work well in a team.
• High level of English and Spanish language.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call [phone] if you need a disability accommodation for any part of the employment process.