Technical Support Engineer

Hanshow; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global technology company in Spain is seeking a Technical Support Engineer to provide support for their electronic shelf label technology. The ideal candidate will possess a bachelor's degree in IT or a related field, have strong IT knowledge, and excel in client relations. Responsibilities include deploying software, resolving technical issues, and configuring network equipment. The role offers competitive compensation and a healthy work environment with opportunities for professional development and mobility.

Servicios

Competitive compensation

Healthy and international work environment

Professional development and international mobility

Formación

• Bachelor's degree in IT, technology, or a related field.
• Strong IT knowledge, databases, and programming skills.
• Proficiency in client relations techniques and professional tools such as telephony and TeamViewer.

Responsabilidades

• Provide technical support for company's products.
• Handle client contact to resolve issues with deployed software.
• Deploy software on Linux/Windows and configure network equipment.
• Identify anomalies and develop solutions to client questions.

Conocimientos

Strong IT knowledge

Database skills

Programming skills

Client relations techniques

Telephony proficiency

TeamViewer proficiency

Command of Spanish

Proficiency in English

Proficiency in Chinese

Educación

Bachelor's degree in IT, technology, or related field

Descripción del empleo

Technical Support Engineer (M / F) - Hanshow SPAIN

Full-time internship contract or employment contract

Company Presentation

Present in 50 countries, Hanshow offers connected commerce solutions based on its electronic shelf label technology. In the era of omnichannel and the Internet, electronic labels play a central role in linking online commerce to physical stores.

Hanshow aims to provide unparalleled connected commerce solutions to international retailers and position itself as the world leader in its sector. Many clients have already placed their trust in us, such as Auchan, Glintt Global, Intermarché, Leroy Merlin, Système U, Zodio, Pharmagest...

The company is experiencing strong growth and is seeking talents to support its ambitions. Hanshow offers you the opportunity to be at the heart of retailers' digital transformation and contribute to the development of a fast-growing international company.

Website : https : / / www.hanshow.com

Job Description

Within our technical support team, you provide technical support for the company's products :

You handle client contact to resolve issues encountered with the software deployed at the client site during implementation, deployment, and production phases. You analyze problems and provide either an appropriate response or a fix. You are responsible for the client request and its handling until effective resolution.

In compliance with established processes, commercial policies, and company client satisfaction standards, your main responsibilities will include :

• Deploying software on Linux / Windows
• Configuring network equipment
• Deploying the HANSHOW system
• Developing templates for electronic label displays
• Identifying anomalies and developing solutions to effectively address client questions

Profile

• At least a bachelor's degree in IT, technology, or a related field.
• Strong IT knowledge, databases, and programming skills
• Proficiency in client relations techniques and professional tools such as telephony, TeamViewer, etc.
• Excellent command of Spanish; proficiency in other languages such as English or Chinese is an advantage
• Experience in a client technical support team or similar role. Experience in a related field would be an asset

What Hanshow Offers

• Competitive compensation
• Healthy and international work environment
• Professional development and international mobility

Application

Please kindly indicate your availability in your application and submit it to the following email address : [e-mail]