Technical Support Advisor (Portuguese-speaking) On-site

Cross Border Talents; La Coruña; Presencial; EUR 20.000; Jornada completa

Descripción de la vacante

A global leader in software development is seeking a Technical Support Advisor fluent in Portuguese to join their on-site team in A Coruña, Spain. You will provide technical support, resolve customer issues, and ensure a positive user experience. Ideal candidates will have a strong educational background or experience in IT and excellent communication skills in both Portuguese and English. This full-time position offers a competitive salary of €19,738 gross per year.

Formación

• Fluent Portuguese speaker (C2 and higher level).
• Good command of English (written and spoken).
• Education or experience in IT, ideally with knowledge in cloud technologies.

Responsabilidades

• Provide technical support and troubleshooting to users of software and cloud-based products.
• Identify, analyze, and resolve customer issues efficiently.
• Communicate clearly and empathetically for a positive customer experience.

Conocimientos

Fluent Portuguese speaker

Good command of English

Problem-solving and analytical thinking

Educación

Education in IT or equivalent experience

Herramientas

Microsoft products: Outlook, OneDrive, Exchange, SharePoint, Lync Server

Cloud technologies

Microsoft Windows

Descripción del empleo

Technical Support Advisor (Portuguese-speaking) On-site

Job Openings Technical Support Advisor (Portuguese-speaking) On-site

About the job

Are you passionate about technology and eager to start or develop your career in the IT and software field? We are looking for Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, supporting a global leader in software development.

If you already have experience as a Technical Support Agent or IT Technician, and you're motivated to work in a dynamic, international environment with cutting-edge technologies, this opportunity is for you!

Contract Type

Full-time (39h/week)

Schedule

Monday to Friday, 09:00-18:00
Salary:EUR19,738 gross/year

Your Responsibilities

• Provide technical support and troubleshooting to users of software and cloud-based products.
• Identify, analyze, and resolve customer issues efficiently and professionally.
• Communicate clearly and empathetically to ensure a positive customer experience.
• Document cases and follow company procedures accurately.
• Collaborate with internal teams to address complex or escalated issues.

Requirements

• Fluent Portuguese speaker (C2 and higher level).
• Good command of English (written and spoken).
• Education or experience in IT, ideally with knowledge in:
  • Cloud technologies
  • Microsoft products: Outlook, OneDrive, Exchange, SharePoint, Lync Server, etc.
  • Microsoft Windows (a plus)
• Strong problem-solving and analytical thinking skills.
• Ability to handle diverse customer interactions with empathy and professionalism.
• Valid paperwork allowing employment in Spain