Technical customer care

SICK Sensor Intelligence; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Technical Customer Care professional based in Catalonia. The role involves responding to customer tenders, providing technical support, and maintaining CRM records. Qualified candidates should have at least 2 years of experience in a similar role, strong technical knowledge, and excellent customer service skills. Competitive salary and flexible working hours are offered.

Servicios

Competitive salary compensation

Promotion opportunities within the organization

Continuous training

Flexible working hours

Pension plan

Life insurance

Flexible compensation packages

Formación

• 2 years of experience in a similar position or in a sales or technical support role in the industrial field.
• Communicative person with a technical background.
• Used to working in a team and highly results-oriented.

Responsabilidades

• Respond to customer tenders and create quotes in cooperation with the account owner.
• Provide technical support to stakeholders before and after sales.
• Update information in the CRM system.

Conocimientos

Fluent conversational English

Technical knowledge of electronic components

Customer-oriented

Strong knowledge of Office tools and Outlook

Experience in customer relations

Teamwork skills

Descripción del empleo

Overview

About the Company

You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.

Your career : challenging, diverse, and full of opportunities for personal development.

The environment : highly professional, international, and inspiring.

Your new company : a technology and market leader with more than 12,000 employees worldwide.

SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.

Position

Technical Customer Care based in Barcelona and surrounding areas

Profile: Resident in Catalonia

Responsibilities

• Respond to customer tenders, clarify needs if necessary, select relevant products / services, create quotes in accordance with the commercial policy, and in cooperation with the account owner.
• Provide technical support (minimum Level 1) to all stakeholders, before and after sales, within the scope of technical competencies.
• Update information in the CRM system (telephone / mail contact reports, updating contacts and potentials, opportunities, etc.).
• Keep trained & participate to executre trainings on products, applications via SICK's online training platform and, if necessary, with the support of other resources needed.
• Promote and convince customers to use SICK digital platforms (eshop / DSP) in all its functionalities, especially for quotes and online orders, price and delivery information, product information.

Qualifications

• 2 years of experience in a similar position or in a sales or technical support role in the industrial field.
• Technical knowledge of electronic components (knowledge of SICK products is a plus).
• Communicative person with a technical background.
• Experience in customer relations.
• Used to working in a team and highly results-oriented.
• Fluent conversational English.
• Strong knowledge of Office tools and Outlook.
• Customer-oriented person with strong attention to detail, active listening skills, and high curiosity.
• Proactive, analytical, structured, organized person with strong teamwork skills.
• Knowledge of CRM or commercial databases is a plus.
• Residence in the indicated area (Catalonia) is essential.

Benefits / We Offer

• Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary + variable.
• Promotion opportunities within the organization.
• Continuous training.
• Flexible working hours.
• Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and transportation vouchers.