Technical Assistant Person – Full Remote – EU Institutions

The Whiteam; Bilbao; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An IT services company based in Bilbao, Spain is seeking an experienced IT Support Specialist to provide technical assistance for IT systems and infrastructure. The ideal candidate will have at least 3 years of experience in technical support, strong knowledge of IT systems and networks, and excellent problem-solving skills. Fluency in English is required, and proficiency in MS Office along with familiarity with ticketing tools like Jira is preferred. This role offers a collaborative work environment.

Formación

• At least 3 years of technical support or IT operations experience.
• Solid knowledge of IT systems, networks, and data formats.
• Good communication and problem-solving skills.

Responsabilidades

• Provide technical support for IT systems, applications, and infrastructure.
• Assist with installation, configuration, and maintenance of hardware and software.
• Support data validation, transformation, and integration tasks.

Conocimientos

Technical support for IT systems

Troubleshooting and problem-solving

Fluency in English

Collaboration with internal teams

Herramientas

MS Office

Jira

ServiceNow

Descripción del empleo

Knowledge And Skills

• Provide technical support for IT systems, applications, and infrastructure.
• Assist with installation, configuration, and maintenance of hardware and software.
• Troubleshoot and resolve technical issues related to systems, networks, or data.
• Support data validation, transformation, and system integration tasks.
• Contribute to the testing and deployment of new tools or updates.
• Maintain technical documentation and assist with system monitoring.
• Collaborate with internal teams to meet technical requirements.

Specific Expertise

• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).
• At least 3 years of technical support or IT operations experience.
• Good communication and problem‑solving skills.
• Fluent in English; additional languages are a plus.
• Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow).