Support Agent - US East

Fever España; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative tech company in Madrid is looking for a Support Agent to assist internal teams and manage operational tasks. The ideal candidate is fluent in English, detail-oriented, and has experience in structured operations. You will coordinate with teams, support invoicing processes, and keep internal tools organized. This position offers remote work and flexibility, contributing to exciting cultural experiences. Join us as we shape the future of entertainment.

Servicios

Flexible schedule

Collaborative team environment

Opportunity for growth

Formación

• You live in Madrid and are legally eligible to work here.
• You speak English fluently. Spanish is a plus!
• Experience in support or administrative roles.
• Strong attention to detail and process orientation.

Responsabilidades

• Keep internal tools updated and organized.
• Assist in maintaining visibility across tasks and deadlines.
• Support invoicing processes and coordinate with Finance.

Conocimientos

Fluent English

Structured operations experience

Proactive problem-solving

Attention to detail

Team-oriented mindset

Herramientas

Jira

Slack

Airtable

Google Workspace

Descripción del empleo

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission is to democratize access to culture and entertainment by using proprietary, cutting‑edge technology and a data‑driven approach. Every month our platform inspires over 300 million people in more than 40 countries to discover unforgettable experiences, while empowering event creators with the data and technology they need to scale, innovate, and reach new audiences.

We’ve partnered with major industry leaders such as Netflix, F.C. Barcelona and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors.

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment. Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We’re Hiring: Support Agent – SSI US East (Remote, Full‑Time | Based in Madrid)

Remote from Madrid | Flexible 8‑hour shift + 1‑hour break (5 days/week)

Are you fluent in English? Do you enjoy structured work, cross‑functional collaboration and solving operational puzzles? We’re looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the US region.

💡 What You’ll Do

As a Support Agent, you’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross‑Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day‑to‑day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

🧩 Operational & Administrative Support:

• Assist with event setup and quality checks using internal tools
• Perform back‑office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You’ll work closely with our team spread across the US, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow‑through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with events, production or the music industry

🌟 Why Join Us?

• Work remotely with a flexible schedule
• Join a collaborative, international and fast‑paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production, internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice