Strategy & Operations (Marketing Agencies)

Omega CRM, A Merkle Company; Murcia; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global consulting firm in Spain is seeking an Agency Management Specialist to oversee compliance and performance of agencies within the pharmaceutical sector. You will ensure proper onboarding, training, and financial management, while fostering collaboration across teams. The ideal candidate has experience in agency operations and a strong ability to manage stakeholder expectations. This role offers a dynamic work environment and the chance to make a significant impact.

Formación

• Experience working with or within agencies, preferably in a similar role.

Responsabilidades

• Act as the main Point of Contact for daily operational support of agencies.
• Ensure agencies’ training compliance, maintaining and updating training curricula.
• Monitor metrics and prepare Business Review Meetings with stakeholders.
• Manage implementation phases of new finance systems.

Descripción del empleo

Overview

Omega CRM Consulting is looking for an Agency Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.

We are looking for an Agency Management Specialist to join our team and support the implementation, compliance, and performance monitoring of our Agency Management Program. This role will ensure agencies meet expectations in alignment with company processes and financial requirements, while fostering collaboration with internal and external stakeholders.

Responsibilities

• Onboarding & Processes - Act as the main Point of Contact for daily operational support of agencies. - Coordinate and provide agencies with all necessary onboarding information to ensure compliance with Boehringer requirements. - Support the setup of new agencies for future launches and ensure SLA compliance. - Collaborate with internal stakeholders (Marketing, Medical, Sourcing, etc.) to confirm processes are implemented and followed.
• Training & Compliance - Ensure agencies’ training compliance, maintaining and updating training curricula. - Act as a point of contact for sharing new training needs with agencies. - Analyze and report on services provided by agencies and new functionalities of the system. - Serve as System Owner and coordinate with Global Capability Owners for future improvements.
• Performance Management - Ensure agencies deliver as agreed in their Service Level Agreements (SLAs). - Monitor metrics and prepare Business Review Meetings with stakeholders. - Interpret and communicate performance analysis and results to the organization.
• Financial Management - Support the rollout of new finance systems, ensuring continuous improvement and vendor relationship management. - Manage implementation phases: agency selection, onboarding, monitoring, and adoption of finance systems. - Lead reconciliation processes, reporting, and action planning.

Experience & Skills

• Mandatory : Experience working with or within agencies, preferably as an