Spanish Speaking Support Center Agent -Remote in Greece

Patrique Mercier Recruitment By Nellie; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A recruitment agency is looking for a Spanish Speaking Support Center Agent to provide exceptional customer service to Spanish-speaking clients. Responsibilities include assisting clients with inquiries and technical issues through various channels, and documentation of interactions. Candidates should be fluent in Spanish and English, have strong interpersonal skills, and a proactive mindset. The position offers a competitive salary, performance bonuses, and relocation support.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Spanish and English, with excellent communication skills.
• Prior experience in customer support or related field is advantageous.
• Strong analytical skills to aid clients effectively.

Responsabilidades

• Provide first-level support to Spanish-speaking customers.
• Troubleshoot and resolve technical issues.
• Document customer interactions in the support system.

Conocimientos

Fluency in Spanish

Fluency in English

Customer-centric attitude

Troubleshooting abilities

Interpersonal skills

Descripción del empleo

Patrique Mercier Recruitment FR is proud to announce an opening for a Spanish Speaking Support Center Agent. This position is ideal for individuals who enjoy helping others and are skilled in providing exceptional customer service. As a Support Center Agent, you will be responsible for assisting Spanish-speaking clients with their inquiries and technical issues, ensuring a positive service experience.

Responsibilities

• Provide first-level support to Spanish-speaking customers via phone, email, and chat platforms.
• Troubleshoot and resolve various technical issues related to products and services.
• Document all customer interactions and resolutions in the support ticketing system.
• Educate clients on product functionality and provide guidance for effective use.
• Collaborate with other support team members to elevate complex issues and improve service delivery.
• Continuously follow up with clients to confirm resolution and satisfaction with the service provided.
• Stay updated on product knowledge and industry trends to enhance support quality.

Requirements

• Fluency in Spanish and English, with excellent verbal and written communication skills.
• Prior experience in customer support, technical support, or a related field is a plus.
• Strong analytical and troubleshooting abilities to assist clients effectively.
• A customer-centric attitude with exceptional interpersonal skills.
• Familiarity with support ticketing systems and communication tools is beneficial.
• Excellent organizational skills and the ability to handle multiple inquiries simultaneously.
• A proactive mindset and dedication to personal and professional growth in the tech field.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...