Spanish-Speaking Content Review & Community Support Specialist

Polylia Language Hub; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading language services company is searching for a Spanish-speaking Content Review & Community Support Specialist. This remote role involves assisting users with inquiries, ensuring compliance with platform policies, and analyzing content for improvements. Candidates should possess native-level Spanish and good English communication skills. Experience in customer service is preferred. The position offers a gross monthly salary of €1,045, with potential performance bonuses and relocation support for eligible candidates.

Servicios

Performance bonus up to €160 per month

Relocation package including hotel accommodation

Formación

• Up to 1 year of experience in Business Process Outsourcing or customer service.
• High cultural awareness regarding the supported market/region.

Responsabilidades

• Assist users by handling inquiries with empathy and accuracy.
• Investigate and resolve issues reported on the platform.
• Monitor reports of potential policy abuse.

Conocimientos

Native-level Spanish (C2)

Good English communication skills (B2)

Analytical thinking

Empathy and emotional resilience

Strong interpersonal skills

Descripción del empleo

Location: anywhere in Greece

Work Model: remote

Schedule: Monday-Sunday, rotating shifts between 07:00-22:00

Language: Spanish (C2) + English (B2)

Training: 1 week (paid)

Visa Support: Not provided

Relocation: Provided for candidates relocating from within the EU

Employment Type: Full-time

About The Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies. You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

• Assist users by handling inquiries with empathy, accuracy, and timely responses
• Stay informed about platform products, community standards, and policy updates
• Make balanced, well-reasoned decisions based on established guidelines
• Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)
• Enforce platform Terms of Use by monitoring reports of potential policy abuse
• Analyze data and identify trends, inefficiencies, or risks in workflows
• Provide high-quality written and verbal support
• Escalate sensitive cases to the appropriate teams
• Use market-specific insights to improve user support processes
• Maintain cultural awareness of the region you support, ensuring consistent and fair policy application

Minimum Requirements

Language Requirements

• Native-level Spanish (C2)
• Good English communication skills (B2 or approved equivalent test result)

Analytical Skills

• Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience

• Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)
• High cultural awareness regarding the supported market/region

Department Workstreams

You may be assigned to one of several workflow areas, such as:

• Business Integrity (moderately sensitive content)
• Content Moderation (including reviewing images, ads, videos, and comments)
• Intellectual Property Review
• User Support (chat/email)
• Policy Enforcement & Operations
• Product Operations (gathering training data, reviewing videos, etc.)

Compensation & Benefits

• Gross monthly salary: 1,045
• Performance bonus: Up to 160 per month
• Agency contract: Yes
• Brand use: No

Relocation Package (for eligible candidates)

• 2-week hotel accommodation
• Flight ticket (within the EU)
• Airport pickup
• Real estate agency fee covered
• Work-from-home conditions:
  • If relocating: WFH location is Athens
  • If local: WFH can be anywhere within Greece

Accepted Documents

• EU citizenship
• Full-purpose or Specific-purpose work permit card
• Certificate of Protection (refugees)

Ideal Candidate Traits

• Strong interpersonal and communication skills
• High attention to detail
• Empathy and emotional resilience
• Ability to make sound decisions while following policy guidelines
• Comfort working with potentially sensitive content
• Motivation to contribute to a safer online community