Sneaker Maker - Madrid - El Corte Inglés Castellana

Golden Goose; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading fashion company is looking for a Sneaker Maker in Madrid to build exceptional customer experiences through personalized sneaker creation. The role involves guiding clients, managing co-creation areas, and actively participating in sales processes. Candidates should have artistic skills, fluency in Spanish and English, and a passion for customer service. This position is ideal for those who want to connect deeply with clients and work in an inspiring environment.

Formación

• Fluency in Spanish and English; other languages are a plus.
• Sales experience in retail or customer service preferred.
• Artistic skills including marker, watercolor, acrylic painting, and basic sewing.
• Strong communication and interpersonal skills are necessary.

Responsabilidades

• Co-create personalized GG products with clients using drawing techniques.
• Guide clients through the co-creation experience in the store.
• Play a proactive role in sales, including cross-selling and up-selling.
• Maintain co-creation area and assist in store operations.

Conocimientos

Fluency in Spanish

Fluency in English

Problem solving skills

Time management skills

Empathy

Communication skills

Artistic skills

Interpersonal skills

Educación

High school degree (design field preferable)

Herramientas

IT and digital tools (Golden App, Sales Force, Xstore, Stealth)

Descripción del empleo

Trending

Job Description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.