Serialization Support Technician

Tata Consultancy Services; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading IT consultancy firm located in Alcobendas, Madrid is looking for a Serialization Support Technician to provide technical assistance and ensure compliance with serialization regulations. The ideal candidate will have a background in automation, fluency in Spanish, advanced English skills, and experience in troubleshooting industrial automation systems. This position offers a permanent contract with competitive benefits including flexible compensation, a career development plan, and a multicultural work environment.

Servicios

Competitive salary

Flexible compensation plan

Health Insurance

Career development plan

Onboarding program

Corporate discounts

Team Building activities

Formación

• Fluent in Spanish and advanced level of English.
• Experience in industrial automation and PLC programming.
• Understanding of GMP processes and packaging qualification standards.

Responsabilidades

• Provide technical and operational support for serialization systems.
• Ensure compliance with pharmaceutical track-and-trace regulations.
• Collaborate with automation and IT teams for integration.

Conocimientos

Troubleshooting hardware/software issues

Knowledge of pharmaceutical serialization solutions

Strong documentation and reporting skills

Problem-solving

Multitasking

Cross-cultural collaboration

Ability to work independently

Educación

Higher vocational training or university degree in Automation

Herramientas

SCADA systems

MES / OEM integration

SQL databases

Descripción del empleo

Are you a Serialization Support Technician seeking a new interesting challenge?

If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for!

WHAT WILL YOU DO?

Provide technical and operational support for serialization systems on packaging lines.

Troubleshoot hardware / software issues (vision systems, printers, scanners, PLCs).

Ensure compliance with pharmaceutical track-and-trace regulations (DSCSA, EU FMD).

Execute equipment qualification (IQ / OQ / PQ) for serialization components.

Support installation and validation of serialization systems on new lines.

Collaborate with automation and IT teams for integration (MES, SCADA, SQL databases).

Manage incidents and changes using tools like Service Now, following SLAs.

Ensure compliance with GMP and participate in audits.

Work with global teams and vendors to implement upgrades and improvements.

Analyze performance data and propose process optimizations.

Maintain accurate documentation for systems and procedures.

WHAT ARE WE LOOKING FOR?

Higher vocational training or university degree in Automation.

Fluent in Spanish

Advanced level of English

Experience in industrial automation, PLC programming, vision inspection systems.

Knowledge of SCADA systems, MES / OEM integration, and SQL databases.

Familiarity with pharmaceutical serialization solutions (Systech, Antares, Seavision, Tracelink).

Understanding of GMP processes and packaging qualification standards.

Ability to troubleshoot network and serialization issues.

Strong documentation and reporting skills.

Soft skills : problem-solving, multitasking, cross-cultural collaboration, ability to work independently.

WHERE AND WHEN?

Workplace : Alcobendas, Madrid - Spain (on site)

Work Schedule : 24x7 rotating shifts

WHAT CAN WE OFFER YOU?

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she / he is hired you'll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer ️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance

WELCOME, WE ARE WAITING FOR YOU!