Senior Travel Agent - Portuguese Speaking

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A reputable international travel firm in Barcelona is seeking a Senior Travel Agent to manage B2B client travel requests. The ideal candidate is autonomous with strong problem-solving skills and fluent in Portuguese. Responsibilities include end-to-end management of travel requests, comprehensive booking, and client relationship management. Attractive compensation and a flexible hybrid work environment are offered.

Servicios

Attractive compensation

Equity in the company

Collaborative work environment

Flexible working policy

Great offices in Europe

Formación

• 3-5 years of experience as a Travel Agent, preferably in corporate travel.
• Fluent Portuguese (native or C1), knowledge of English and Italian is a plus.
• Excellent knowledge of GDS (e.g., Amadeus, Sabre).
• Strong customer orientation and communication skills.

Responsabilidades

• Manage business travel requests from quotation to confirmation.
• Plan and book flights, hotels, and car rentals.
• Provide policy-compliant travel guidance to clients.
• Handle changes, cancellations, and emergencies promptly.
• Cultivate lasting professional relationships with clients.
• Collaborate to enhance operational efficiency.

Conocimientos

Travel Management

Client Relationship Management

Problem Solving

Attention to Detail

Communication Skills

Herramientas

Global Distribution System (GDS)

Descripción del empleo

About BizAway

Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.

We know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-ups, then BizAway is the company you have been looking for.

We are looking for

We are looking for a Senior Travel Agent with deep industry knowledge who can autonomously manage the travel requests of our B2B clients. You will be the point of contact for our Portuguese-speaking clients, ensuring excellent service and providing customized solutions for every business travel need. The role requires strong autonomy, precision, and sharp problem-solving skills.

Your role in BizAway

• End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.
• Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.
• Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.
• Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.
• Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.
• Process Optimization: Collaborate with the team to enhance operational efficiency and streamline service delivery.

Your basic qualifications

• Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.
• Fluent command of the Portuguese language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.
• Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).
• Strong customer orientation and excellent communication skills.
• Precision, attention to detail, and the ability to work independently.
• Exceptional problem-solving skills and the ability to handle stress. Knowledge of tourism market dynamics, airfare rates, and visa regulations.

We are also interested in

• Highly organized and detail-oriented, with the ability to work effectively under pressure.
• A natural problem-solver, skilled in navigating complex situations.
• Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.
• Multilingual abilities are a plus.

Our offer

• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, with the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Hybrid setting and flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.