Senior Support Engineer: Incident Resolution & RCA Lead

Open Assessment Technologies S.A.; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global tech company is seeking a Support Engineer Level 3 in Madrid to lead complex technical investigations and provide top-tier support for large-scale assessment systems. This role involves advanced troubleshooting, analyzing application behavior, and collaborating with engineering teams to enhance platform stability. Candidates must have strong SQL skills, experience with cloud environments, and the ability to debug application code. If you are passionate about tackling technical challenges, apply to join our dynamic team.

Formación

• Strong expertise in SQL and database performance investigation.
• Ability to read and debug application code.
• Experience with cloud environments and monitoring tools.

Responsabilidades

• Lead investigations of incidents escalated from Level 2 Support.
• Analyze and troubleshoot issues using database queries and application logs.
• Identify root causes and propose solutions.

Conocimientos

SQL

Database performance investigation

Application code debugging (PHP, JavaScript, Node.js)

Git

Ticketing system (Jira)

Cloud environments (AWS, GCP)

Monitoring tools (Dynatrace, Grafana)

Analytical skills

Problem-solving skills

Communication skills

Educación

Bachelor’s degree in Computer Science, Engineering, or related field

Descripción del empleo

A global tech company is seeking a Support Engineer Level 3 in Madrid to lead complex technical investigations and provide top-tier support for large-scale assessment systems. This role involves advanced troubleshooting, analyzing application behavior, and collaborating with engineering teams to enhance platform stability. Candidates must have strong SQL skills, experience with cloud environments, and the ability to debug application code. If you are passionate about tackling technical challenges, apply to join our dynamic team.