Senior IT Support

Submer; Rubí; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology company in Rubí, Spain, is seeking a Senior IT Support professional to enhance global IT operations. This role demands ownership and process improvement skills, as you'll oversee L1 and L2 support, coordinate advanced support, and manage IT assets. The ideal candidate has over 4 years in IT support, strong knowledge of Windows, macOS, networking, and security. An attractive compensation package, health insurance, and a supportive work environment are part of the offer.

Servicios

Attractive compensation package

Restaurant Pass

Private Health Insurance

Languages classes (English)

On-site gym

Friendly work environment

Formación

• 4+ years in IT Support / IT Operations / HelpDesk roles.
• Strong experience with Windows 10/11, macOS, and mobile endpoints.
• Hands-on expertise in Networking and Security.
• Solid knowledge of the O365 / Azure ecosystem.
• Good English (training provided internally).

Responsabilidades

• Lead L1 and L2 support for global IT operations.
• Coordinate with vendors and partners for advanced (L3) support.
• Oversee inventory, ticketing systems, processes, and documentation.
• Manage onboarding/offboarding, identities, AD, access control, permissions.
• Oversee IT assets and maintenance.
• Drive the rollout of the Modern Workplace.

Conocimientos

IT Support

Networking

Security

Windows 10/11

macOS

O365 / Azure

English

Descripción del empleo

Location & work modality: Rubí (Spain), Full Time in-office, 5 days per week.

Start: ASAP

Type of Contract:Permanent

About Submer

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time.

At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible.

Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We’re scaling our team and operations worldwide to meet growing international demand.

What impact you will have

As Senior IT Support, you’ll play a key role in strengthening Submer’s global IT operations. Working closely with the IT Manager and guiding a small team, you’ll ensure smooth IT Support & HelpDesk services for all employees. You’ll also contribute to strategic IT initiatives across Networking, Datacenter, Audiovisuals, Cloud Services, and Modern Workplace.

If you enjoy taking ownership, improving processes, and being a hands-on technical leader, this role is for you.

What you’ll do

• Lead L1 and L2 support for global IT operations (primarily Barcelona-based).

• Coordinate with vendors and partners for advanced (L3) support.

• Oversee inventory, ticketing systems, processes, and documentation.

• Manage onboarding/offboarding, identities, AD, access control, permissions.

• Oversee IT assets and maintenance (office, factory, datacenter).

• Drive the rollout of the Modern Workplace (Intune, Defender, Entra ID).

What you’ll need

• 4+ years in IT Support / IT Operations / HelpDesk roles.

• Strong experience with Windows 10/11, macOS, and mobile endpoints.

• Hands-on expertise in Networking and Security.

• Solid knowledge of the O365 / Azure ecosystem.

• Good English (training provided internally).

What we offer

• Attractive compensation package reflecting your expertise and experience.

• Restaurant Pass.

• Private Health Insurance.

• Languages classes (English).

• A healthy work environment with fresh fruits to energise and an on-site gym for active breaks.

• A great work environment characterised by friendliness, international diversity, flexibility, and friendly approach.

• You'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.

Our Inclusive Responsibility

Submer is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.