Senior Customer and Partner Solutions Engineer

Google Inc.; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading technology company is looking for a Senior Customer and Partner Solutions Engineer in Madrid. This role involves transforming communications into a rich, conversational platform and driving the adoption of innovative messaging solutions. The ideal candidate should have extensive experience in technical customer roles, scripting languages, and a strong understanding of cloud technologies. The position requires collaboration across engineering, sales, and development teams to ensure the success of RCS-based solutions.

Formación

• 5 years of experience in a customer-facing technical role.
• 1 year of experience in writing and maintaining developer-facing documentation.
• Ability to drive technical alignment across teams.

Responsabilidades

• Lead the design of conversational flows and system integrations.
• Support partners for maximum technical adoption of RCS.
• Serve as the technical expert for RCS for Business products.

Conocimientos

Customer-facing technical experience

Proficiency in scripting languages (e.g., Python, Node.js, Go)

Experience with conversational messaging technology

Cloud technologies knowledge

Understanding of the digital advertising ecosystem

Educación

Bachelor's degree in Engineering, Computer Science, or related field

Master's degree in Engineering, Computer Science, Business, or related field

Descripción del empleo

Senior Customer and Partner Solutions Engineer

Google Madrid, Spain

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

• Bachelor’s degree in Engineering, Computer Science, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer‑facing technical role (e.g., Solutions Engineer, Sales Engineer, Developer Advocate, Technical Consultant).
• 1 year of experience in writing and maintaining developer‑facing documentation, technical educational content or customer‑facing presentations.
• Experience using a scripting language (e.g., Python, Node.js, or Go) to build internal tools, automate workflows, or parse datasets.

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience with conversational messaging technology (e.g., rich messaging, bots, API platforms), GSMA standards, SMS/MMS gateways, and telecom signaling.
• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
• Experience with RESTful APIs, OAuth2 and JSON‑based webhooks.
• Understanding the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.
• Ability to provide a goal, create narrative messaging, and drive alignment across product, sales, and partner teams.

About the job

As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper‑growth of Rich Communication Services (RCS) for Business platform. You will transform traditional business‑to‑consumer and consumer‑to‑business communication (e.g., SMS, RCS etc.) into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms. You will require engineering expertise with consultation, focusing on establishing, nurturing, and expanding technical partnership and alliances with key enterprises, as well as building repeatable, scalable solutions that unlock business and efficiency for Small and Medium‑sized Businesses (SMBs).

In this role, you will operate at the intersection of Engineering, Sales, and Developer Relations. You will drive the adoption of RCS Business Messaging (RBM) by empowering an ecosystem of Content Aggregators, Resellers, and AdTech partners.

Responsibilities

• Lead the design of conversational flows, system integrations, and overall solutions. Enhance existing solutions to leverage the latest RCS platform capabilities. Follow engineering best practices (e.g., design and code reviews, test coverage).
• Support aggregator partners, resellers and messaging providers to ensure maximum technical adoption and coverage of the RCS platform capabilities.
• Serve as the technical expert for RCS for Business products and protocols. Troubleshoot technical issues (both on network and application layer), propose solutions, and ensure partners have knowledge and resources needed.
• Manage executive‑level stakeholder interactions. Participate in industry and account business planning, securing alignment with clients, partners, and business.
• Lead cross‑functional efforts in alignment, goal, messaging. Help your peers succeed via mentorship, solution review, creating opportunities, and support.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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