SAP Incident Delivery Lead – ITSM & SLA Excellence

Hitachi Rail; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading global technology company is looking for an SAP Service Delivery Manager in Madrid. This role involves leading the lifecycle of incidents and ensuring resolution in adherence to SLAs. The ideal candidate has a Bachelor's/Master's degree and over 8 years of experience in managing SAP services. Exceptional communication skills and proficiency in English are a must. Join a team focused on driving a sustainable energy future through innovative solutions and services.

Servicios

Competitive benefits for financial, physical, and mental wellbeing

Training budget and platform

Formación

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or IT service management.
• Fluent in spoken & written English.

Responsabilidades

• Act as the primary point of contact for incident communication.
• Monitor incident queues and coordinate resolution efforts.
• Facilitate post-incident reviews to prevent occurrences.

Conocimientos

Communication and interpersonal skills

Problem solving skills

Ability to work under pressure

Educación

Bachelor’s or Master’s degree

Herramientas

Service Now

Power BI

Descripción del empleo

A leading global technology company is looking for an SAP Service Delivery Manager in Madrid. This role involves leading the lifecycle of incidents and ensuring resolution in adherence to SLAs. The ideal candidate has a Bachelor's/Master's degree and over 8 years of experience in managing SAP services. Exceptional communication skills and proficiency in English are a must. Join a team focused on driving a sustainable energy future through innovative solutions and services.