Sales Agent (Night Shift)

Exoticca; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading online travel agency in Barcelona is seeking experienced Sales Agents to join their team. The role requires handling English and Spanish calls primarily from the North American market during night shifts. Ideal candidates should possess previous sales experience, effective communication skills, and fluency in English. This position offers a competitive salary, commission, and a hybrid working model, alongside a vibrant multicultural environment. Join us to make unforgettable travel experiences possible!

Servicios

Competitive compensation package

Highly ambitious commissioning plan

Flexible compensation management for diet and transportation

Private health insurance

Travel packages at reduced prices

Unlimited coffee and team lunches

Bi-annual company parties and afterworks

Referral bonus

Formación

• Minimum 2 years of previous contact center experience in the Travel industry.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• High adaptability and motivation to succeed.

Responsabilidades

• Handle customer requests and identify their needs regarding Exoticca products.
• Apply best practices to assess consumers’ budget and decision-making.
• Deal with customer complaints and reviews.

Conocimientos

Sales experience

Effective communication

Negotiation skills

Fluency in English

Multilingual talents

Educación

Degree in Hospitality, Travel, Tourism or relevant field

Herramientas

Salesforce

Amadeus or other CRM's

Descripción del empleo

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to “creating life milestones.” We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What are we proposing?

We’re looking for experienced telesales professionals to join our team as a Sales Agent, at one of today´s fastest-growing travel companies. You’ll be exclusively working on the night shift (22:00-07:00) handling English and Spanish calls primarily from the North American market.

This is an exciting opportunity to utilize your sales skills in exchange for a highly competitive salary and generous commission!

Be a part of a team where you will:

• Handle requests from customers who have expressed interest in the Exoticca products, identify their needs, make recommendations, and review the benefits of an Exoticca experience.
• Apply best practices to identify consumers’ budget, timeline, and decision-making processes with a high-end delivery.
• Deal with occurring requests, complaints, reviews or refunds.
• Demonstrate strong knowledge of our products and packages.
• Maintain operation integrity by following policies and procedures.
• Maintain individual goals and achieve company targets.

• Previous sales experience and a proven track record of success.
• Ability to interact, communicate and negotiate effectively.
• A can‑do spirit: you are coachable, highly motivated and driven to succeed.
• High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays. As a Travel Agent, you'll work on rotating shifts to cover our US & CA markets mostly.
• Fluency in English; we have a special interest in multilingual talents, mainly in the markets we operate: Germany, France, Spain, Mexico, UK, US, CA, etc.…

Preferred Qualifications:

• Previous contact center experience in the Travel industry (2 years).
• Degree in Hospitality, Travel, Tourism or any relevant field.
• Knowledge of Salesforce, Amadeus or other CRM's.
• Sound knowledge of travel trends.
• We’re also looking for native German speakers.

• Competitive compensation package.
• Highly ambitious commissioning plan.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Travel packages at reduced prices!
• Hybrid work model: Offices in Barcelona city.
• Unlimited coffee, team lunches, English/Spanish lesson, bi‑annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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