Sales Administrative Assistant

Fersa; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa exportadora en Madrid busca un miembro para su equipo de Ventas Internacionales. El candidato será responsable de actuar como punto de contacto para clientes, gestionar órdenes y garantizar una comunicación eficaz. Se requiere un título universitario y al menos 1-2 años de experiencia en atención al cliente o en un entorno B2B. La fluidez en inglés es esencial, junto a un buen manejo de Microsoft Excel y habilidades organizativas. Se ofrecerá un entorno dinámico y oportunidades de crecimiento profesional.

Formación

• Experiencia mínima de 1-2 años en Front Office o servicio al cliente.
• Conocimientos en comercio exterior y cartas de crédito.
• Capacidad para gestionar múltiples prioridades en un entorno dinámico.

Responsabilidades

• Actuar como punto de contacto para clientes, garantizando comunicación efectiva.
• Procesar y gestionar pedidos de clientes con seguimiento oportuno.
• Coordinar con los equipos de ventas, logística y planificación.

Conocimientos

Inglés fluido

Conocimientos de Microsoft Office

Habilidades interpersonales

Atención al detalle

Organización y gestión del tiempo

Educación

Título universitario o cualificación de educación superior

Herramientas

Microsoft Excel

ERP D365

Descripción del empleo

Descripción del trabajo

Position scope :

As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers.

Key Responsibilities and Accountabilities

• Act as a Front Office point of contact for customers, ensuring professional, timely and effective communication.
• Process and manage customer orders, ensuring accurate entry and timely follow-up of commercial offers.
• Coordinate closely with Sales, Logistics and Planning teams to guarantee excellent customer service.
• Monitor shipments and oversee all related documentation to ensure smooth and on-time deliveries.
• Maintain proactive communication with customers through regular follow-up calls, meetings and conferences.
• Perform administrative and customer service tasks with a strong focus on exceeding customer expectations.
• Carry out back-office activities in support of the commercial and sales teams.

Qualifications and Skills

• University degree or Higher Education qualification.
• Academic background in Foreign Trade, with exposure to Letters of Credit (L / Cs) and a solid understanding of export procedures.
• Fluent English is mandatory; additional languages such as French or German will be highly valued.
• Minimum 1–2 years of proven experience in a Front Office, Customer Service or Commercial Back Office role, preferably within an industrial or B2B environment.
• Strong command of Microsoft Office, with an advanced level of Excel required.
• Knowledge of ERP D365 will be a strong advantage.
• Excellent organizational and time-management skills, with the ability to manage multiple priorities.
• Strong interpersonal and communication skills, customer‑oriented mindset and attention to detail.
• Ability to perform effectively in a fast‑paced, dynamic environment.

Equal Opportunity Statement

Fersa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, sex, age, national origin, religion, disability, veteran status, sexual orientation, gender identity, union affiliation, citizenship status, or any other legally protected status.