Room Service Order Taker - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; España; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking an Order Taker to manage food and beverage orders for guests. The role requires excellent communication skills and attention to detail, ensuring a smooth guest experience. Candidates should have a high school diploma and preferably experience in a luxury hotel setting. This full-time position offers a competitive salary and comprehensive benefits package.

Servicios

Competitive Salary

Comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other locations

Discounts on hotel restaurants

Discounts on local services

Formación

• Preferred experience in luxury hotel food and beverage.
• Strong written and oral communication skills.
• Ability to handle difficult situations and guests.

Responsabilidades

• Receive, record, and process food and beverage orders accurately.
• Communicate guest orders to the kitchen using point-of-sales system.
• Coordinate delivery of items to the guestroom in a timely manner.

Conocimientos

Communication skills

Attention to detail

Problem-solving skills

Computer skills

Ability to multi-task

Educación

High School Diploma or equivalent

Professional / Technician Degree

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

The Order Taker is responsible for receiving, recording, and processing food and beverage orders accurately and efficiently. Serving as the first point of contact between guests and the in-room dining team, the Order Taker plays a key role in ensuring a smooth and personalized guest experience. This position requires excellent communication skills, attention to detail, and a strong understanding of menu offerings and service standards.

What you will do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order.
• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Coordinate minibar replenishment procedures through the Resort's communication tools.
• Stock and order items.
• Assist in setting tray tables for delivery.
• Take and process any other guest requests.
• Perform other tasks or projects as assigned by management.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• High School Diploma or equivalent
• Preferred experience in a luxury hotel in food and beverage or related work
• Strong written and oral skills and communicate professional and accurately via telephone
• Ability to multi-task in a high volume and demanding environment
• Strong computer skills
• Strong problem-solving skills, ability to handle difficult situations and guests.
• Work Experience: 2 Years
• Degree: Professional /Technician
• Languages: Spanish / English
• Language Ability: High

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)

Schedule & Hours

• Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).