Remote Security Managed Services Engineer (L2)

NTT; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology services provider is seeking a Security Managed Services Engineer (L2) to oversee clients' security infrastructures. This role involves monitoring technical incidents, handling client requests efficiently, and collaborating with teams on service improvements. Candidates should possess a Bachelor's degree in IT/Computing and experience with security infrastructure. The workplace is remote, catering to flexible working conditions while ensuring a proactive and client-focused approach.

Formación

• Experience with managed services handling security infrastructure and working knowledge of ticketing tools.
• Excellent planning skills, able to anticipate and adjust to changing circumstances.
• Strong ability to communicate across different cultures.

Responsabilidades

• Monitor and resolve technical incidents and problems for clients.
• Manage work queues, perform operational tasks, and update tickets.
• Support L1 Security Engineers with triage and troubleshooting.

Conocimientos

Managed services handling security infrastructure

Proficiency in active listening

Excellent planning skills

Strong communication across cultures

Client-focused mindset

Ability to work under pressure

Flexibility in approach

Educación

Bachelor's degree in IT/Computing or equivalent

Herramientas

ServiceNow

Descripción del empleo

A leading technology services provider is seeking a Security Managed Services Engineer (L2) to oversee clients' security infrastructures. This role involves monitoring technical incidents, handling client requests efficiently, and collaborating with teams on service improvements. Candidates should possess a Bachelor's degree in IT/Computing and experience with security infrastructure. The workplace is remote, catering to flexible working conditions while ensuring a proactive and client-focused approach.