Remote CSR LATAM – Outbound Calls, Email & Scheduling

ScaleUp; España; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A reputable company in home services is seeking a Customer Service Representative with a focus on outbound calls. You will primarily engage with existing customers, scheduling appointments and providing support via phone and email. The ideal candidate has advanced English proficiency, at least 2 years of customer service experience, and is comfortable working in a fast-paced environment. Competitive compensation and performance-based bonuses are available.

Servicios

Competitive monthly compensation

Performance-based bonuses

2 weeks of PTO

Formación

• 2+ years of customer service experience.
• Experience handling phone and email support.
• Highly organized and capable of multitasking.

Responsabilidades

• Make 100+ outbound calls daily to existing customers.
• Manage a high volume of customer emails.
• Maintain accurate customer records in the CRM.

Conocimientos

Advanced English proficiency (C2)

Customer service experience

Conflict-resolution skills

Communication skills

Multitasking capability

Herramientas

CRM systems

Email management tools

Descripción del empleo

A reputable company in home services is seeking a Customer Service Representative with a focus on outbound calls. You will primarily engage with existing customers, scheduling appointments and providing support via phone and email. The ideal candidate has advanced English proficiency, at least 2 years of customer service experience, and is comfortable working in a fast-paced environment. Competitive compensation and performance-based bonuses are available.