Rated Customer Success Associate - French Speaker

EcoVadis; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading sustainability rating agency is seeking a Rated Customer Success Associate in Barcelona, offering a hybrid role. The successful candidate will manage onboarding and account management for Corporate and Select customers, ensuring excellent service and maximizing satisfaction. Ideal candidates will have B2B experience and be fluent in English and French, with a passion for sustainability. A competitive benefits package is provided, supporting wellness and flexibility.

Servicios

Flexible working hours

Wellness allowance

Learning and development programs

Hybrid work organization

Remote work from abroad policy

Formación

• 2+ years in onboarding or account management, ideally in a B2B environment.
• Fluent in English and French.
• Passion for sustainability.

Responsabilidades

• Manage a portfolio of new and existing customers to maximize value.
• Coordinate proactively with other business units.
• Develop trusted advisor relationships with key account stakeholders.

Conocimientos

Customer service

Attention to detail

Proactivity

Team player

Educación

Bachelor’s degree

Herramientas

Salesforce

CRM software

Descripción del empleo

Overview

Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.

We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.

Responsibilities

• Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.
• Engage with customers via phone, email and video calls
• Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process
• Encourage customers to use all features available to them
• Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers
• Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts
• Develop trusted advisor relationships with key account stakeholders, and executives
• Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on accounts/market status
• Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.

As we continue to grow, you may be asked to contribute towards other tasks.

Qualifications

• 2+ years in an onboarding or account management, ideally in a B2B environment
• Passionate about excellent customer service
• Attention to detail and a clear communicator
• Passion for sustainability
• Bachelor’s degree required
• Fluent English and French
• Experience with Salesforce or CRM software preferred
• Proactive in suggesting, designing and implementing ideas and improvements
• Comfortable working in a fast paced, high-growth environment, and able to adapt quickly to changes
• Team player

Additional Information

Location: Barcelona - hybrid

Starting date: ASAP

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).